Client Insurance Specialist

Child and Family Services of Erie County, Inc.; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee wellness program

PSLF eligibility

Job summary

Child & Family Services is seeking a dedicated front desk and insurance coordination professional to ensure clients have active coverage and staff information is accurate. You will support administrative tasks, greet clients warmly, and assist with EMR processes.

We value bilingual English/Spanish applicants and experience with EMR systems, aiming to provide compassionate, patient-centered service in a busy, supportive environment.

Qualifications

• 2+ years of insurance verification experience required.
• Experience in human services is a plus.
• Bilingual English/Spanish encouraged to apply.

Responsibilities

• Verify insurance coverage and maintain up-to-date information in electronic records.
• Review daily insurance reports and troubleshoot anomalies or eligibility issues.
• Assist front desk and clinical staff for smooth operations and informed decisions.
• Provide trauma-informed, client-centered service to diverse clients.
• Support clerical tasks including faxing, filing, mail, and EMR assistance.

Skills

Insurance verification

Front desk / customer service

Communication skills

Bilingual English/Spanish

EMR / records system experience

Tools

Epaces

HealtheNet

EMR systems

MS Office

Job description

What You'll Do

Every Day, You'll Make a Meaningful Impact By Ensuring Our Clients Have Active Coverage, Our Teams Have Accurate Information, And Our Systems Are Running Efficiently. Your Day-to-day Will Include

Insurance & Eligibility Coordination

• Verify insurance coverage and maintain up-to-date information in our electronic records system
• Review daily insurance reports and troubleshoot any anomalies or eligibility issues
• Communicate clearly with front desk and clinical staff to ensure smooth operations and informed decision-making

Client-Facing Engagement

• Be a warm, professional presence at our front desk - greeting clients with care and cultural sensitivity
• Answer incoming calls with professionalism and compassion, helping clients feel heard and supported
• Provide trauma-informed, client-centered service to individuals from diverse backgrounds

Administrative Support

• Support clinical staff with key clerical tasks including faxing, case filing, mail distribution, and EMR assistance
• Master our electronic medical record system for scheduling, report generation, and data management
• Process all incoming medical records requests in accordance with agency policy

What We're Looking For

• 2+ years of insurance verification experience (Epaces, HealtheNet, etc.); experience in human services is a plus
• Strong computer skills and prior experience in a front desk or customer service role
• Excellent communication skills - both written and verbal
• Comfort working with both children and adults experiencing mental health challenges
• Bilingual (English/Spanish) applicants are highly encouraged to apply

Competitive Pay Rate

$18-20 per hour

Schedule

Monday through Friday: 8AM - 5PM

CFS offers full-time employees the benefits below to support our employees and their families and help to create a healthy work environment.

• Paid Time Off (PTO) -20 PTO Days (25 Days After Five Years of Employment) -14 Paid Holidays (includes 2 flex holidays) - Bereavement: Four Paid Days - Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

Child & Family Services is an Equal Opportunity Employer

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.