Client Implementations Specialist

PAYCO The Clearing House Payments Company L.L.C.; North Carolina; On-site; USD 95,000 - 125,000; Full time

Job summary

PAYCO The Clearing House Payments Company L.L.C. seeks a Client Implementation Specialist to lead onboarding and implementation across our systems, processes, and products, driving seamless client experiences and thorough UAT.

You will troubleshoot product questions, coordinate plans, and ensure alignment between clients and internal teams. The role requires a BS in CS or related field with 5+ years in onboarding, 3+ years in testing support, and strong XML/ messaging and SDLC knowledge.

Qualifications

• Bachelor's degree in computer science or related field with 5+ years of experience.
• 3+ years of client onboarding and integration experience.
• 3+ years of testing support for internally developed applications.
• Experience with Windows and Linux distributed systems; IBM MQ/Connect Direct.
• XML messaging knowledge and strong written/verbal communication.
• Detail oriented, organized, and able to work with all levels of the organization.
• Proficiency with MS Office including MS Project; SDLC and QA experience.

Responsibilities

• Lead client onboarding and implementation activities for timely adoption.
• Develop certification plans validating business and technical requirements.
• Collaborate with stakeholders to define acceptance criteria and test coverage.
• Identify, document, and track issues with tech teams for resolution.
• Test new product software and enhancements; maintain test results and metrics.
• Create training materials, user guides, and end-user support docs.
• Coordinate configurations, data migrations, and client-specific customizations.
• Monitor implementation progress and collect feedback for continuous improvement.

Skills

Onboarding management

UAT testing

SDLC knowledge

Communication

Detail orientation

Education

Bachelor's degree in Computer Science or related field

Tools

IBM MQ

Connect Direct

MS Project

MS Office

Job description

Position Summary

The Client Implementation Specialist will provide expertise leading onboarding and implementation activities for TCH systems, processes, and products and conduct user acceptance testing (UAT). The Specialist will ensure a high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing. The Client Implementation Specialist will understand and troubleshoot company products, services, and systems, determine and review project plans, and coordinate product needs between clients and company team members.

Qualifications Required

• Bachelor's degree in computer science or related field with a minimum of 5 years of experience.
• Minimum 3+ years of client onboarding and integration experience.
• Minimum 3+ years of experience performing testing support for internally developed applications.
• Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies.
• Definitive and fundamental understanding of XML language used in messaging.
• Detail oriented and organized in both thought and practice.
• Ability to communicate ideas, both in written and verbal, in a clear, concise and professional manner, including technical writing skills.
• Ability to work with all levels within the organization.
• Strong attention to detail to ensure firm policies and procedures are adhered to.
• Proficiency with MS Office applications including MS Project.
• Proven experience in user acceptance testing and/or system implementation.
• Strong understanding of software development lifecycles (SDLC) and quality assurance processes.

Essential Functions and Responsibilities

• Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.
• Develop certification plans that validate the business and technical requirements.
• Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.
• Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
• Test new product software application or enhancements to existing software application.
• Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.
• Implement improvements in testing processes that reduce risk and drive efficiencies.
• Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
• Develop and deliver training materials, user guides, and support documentation for end-users.
• Conduct system configurations, data migrations, and customizations based on client requirements.
• Coordinate cross-functional teams to ensure all implementation milestones are met.
• Monitor and evaluate implementation success, collecting feedback for continuous improvement.
• As directed, undertake additional duties and responsibilities that may arise from time to time.

Knowledge & Skills

• Development of onboarding and implementation project plans.
• Development of test cases and supporting documentation against requirements experience.
• Ability to continuously enhance testing criteria and results reporting.
• Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process (highly desirable).

Physical Demands and Work Environment

Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Performance Standards

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. They must be able to take initiative, prioritize with minimal supervision, and work independently as well as part of a team.