Our client is looking for a Client Implementation Manager to provide dedicated support for one client account, focused on dissolving legal entities. This person will oversee account activity through the wind-down process, manage implementations and deliverables, and work closely with senior stakeholders and vendors to make sure every item is completed accurately and on time.
Responsibilities
Entity dissolution support
- Support the dissolution of legal entities for a dedicated client account
- Oversee all account activity before dissolution, including lawsuits, outstanding items, and review and sign-off of checks and documentation
- Read and interpret financial documents from a range of sources
Project and implementation management
- Manage several client implementations and make sure all deliverables are completed on time
- Review scopes of work and project plans, and recommend process improvements
- Prepare project trackers and lead client meetings covering progress, milestones, and challenges
- Find and close gaps in processes and project execution
- Work with clients to plan and roll out new workflows as requirements change
- Track KPI metrics and report them to upper management
Client and stakeholder relationships
- Build long-term relationships with clients, business partners, and stakeholders
- Communicate with senior stakeholders and drive action items to completion
- Manage relationships with cross-functional teams and outside vendors
- Spot opportunities to offer additional products and services
Data and product knowledge
- Enter, verify, and maintain client data so databases and systems stay accurate and consistent
- Become an expert on proprietary products and the client’s business lines
Team
- Help build and grow a diverse team, working with both senior and junior colleagues
Requirements
- 2+ years of experience in a regulatory-related field, including process management
- Proven track record of completing managed service projects
- Experience supporting the dissolution of legal entities
- Basic understanding of financial services firms and investment management operations
- Strong analytical, project management, and problem-solving skills
- Strong communication and presentation skills
- Proficient in Microsoft Office; strong Excel skills preferred
Preferred
- Financial services background (highly preferred)
- Bachelor’s degree (preferred, not required)
Soft Skills
- Highly organized, with strong follow-through and attention to detail
- Pushes processes forward, gets answers, and finishes tasks on time
- Stays calm under pressure and meets deadlines
- Finds creative solutions and workarounds when facing constraints