Client Implementation Rep

Globalchannelmanagement; Mason (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Globalchannelmanagement is looking for a Client Implementation Rep in Mason, Ohio. The candidate must have 2+ years of experience in client operations, customer support, or client implementations. Proficiency in Microsoft Office and experience with SAP or other CRM/project tracking platforms is preferred.

Key responsibilities include liaising between clients and internal departments, managing project status, and conducting virtual meetings. Strong organizational and problem-solving skills with attention to detail are essential.

Qualifications

• 2+ years of experience in client operations, customer support, or client implementations.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Experience with CRM/project tracking platforms preferred.

Responsibilities

• Act as a liaison between clients and internal departments to gather requirements.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients to review implementation steps.

Skills

Client operations

Customer support

Project management

Attention to detail

Tools

Microsoft Office

SAP

Smartsheet

Job description

Client Implementation Rep needs 2+ years of experience in client operations, customer support, or client implementations.

Client Implementation Rep requires:

Ability to manage multiple projects in a high-volume, fast-paced environment.

Proficiency in Microsoft Office (especially Excel, Word, Outlook).

Experience with SAP or other CRM/project tracking platforms preferred.

Strong organizational and problem-solving skills with a keen attention to detail.

• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).