Client Implementation Project Manager

G MASS Consulting; New York (NY); On-site; USD 86,000 - 105,000; Full time

Job summary

G MASS Consulting is seeking a Client Implementation Project Manager for a Financial Market Infrastructure client. The role covers end-to-end delivery from initiation through to production, leveraging no-code tools and close collaboration with project managers, solution designers, and internal technical teams.

You will own client implementations, coordinate data handling, testing, go-live and handover, and explore AI-driven improvements in implementation processes.

Qualifications

• Strong client facing communication skills across calls and presentations.
• Solid understanding of Financial Services and market infrastructure.
• Change management or project delivery experience with a structured approach.
• Comfort with FIX, XML, or CSV and ability to learn no-code configuration tools.
• Genuine interest in AI technologies, including prompt engineering or AI agents.
• Ability to map and document detailed workflows.
• Degree in CS or related field is a plus; equivalent practical experience welcomed.

Responsibilities

• Build knowledge across applications through structured training.
• Work with delivery team and cross-functional partners.
• Configure connectivity and integration using no-code tools and align data handling with technical designs.
• Manage configuration and reference data across test and production environments.
• Own client implementation projects end to end from initiation to production.
• Lead client testing and take ownership of issue diagnosis and resolution.
• Manage go-live and hand over to ongoing support.
• Maintain project documentation and track risk and progress.
• Identify ways to bring AI and automation into implementation processes.
• Act as a technical escalation point for project types and participate in retrospectives.

Skills

Client facing communication

Financial services knowledge

Change management

Project delivery

No-code tools

Data handling & formats

AI / prompt engineering interest

Education

Degree in Computer Science or related field

Tools

No-code configuration tools

Job description

G MASS Consulting are working with an established Financial Market Infrastructure client to appoint a Client Implementation Project Manager, within their Services function. Our client's team sits at the heart of post sales implementation, ensuring that once a client such as an asset manager, hedge fund or bank has bought one or more products or services, these are configured and implemented correctly.

This role covers the full lifecycle of client implementations, from initial setup through to go live and long term handover, and would suit someone who enjoys owning a project end to end rather than working on one slice of it. You do not need to be a technologist or write code, but you will work extensively with no code configuration tools and will need to get up to speed with these quickly.

We're keen to speak with candidates who bring a blend of strong client communication, financial services knowledge, change management or project delivery experience, and comfort working with data and technical platforms. A genuine interest in how AI and automation can be applied to implementation and delivery work is highly valued, as the team's services are moving toward AI based solutions.

Responsibilities

• Build knowledge across a wider suite of applications through structured training
• Work as part of a broader delivery team, partnering closely with project managers, solution designers, and internal technical teams
• Configure system connectivity and integration setups using no code tools, and coordinate data handling logic against agreed technical designs, ensuring a robust review process before anything goes live
• Manage configuration and reference data across test and production environments
• Own client implementation projects end to end, from initiation through to production
• Lead client testing directly, taking ownership of issue diagnosis and resolution
• Manage go live, support clients immediately post launch, and hand over cleanly to ongoing support
• Maintain clear project documentation and manage change tracking to keep stakeholders informed on risk and progress
• Identify practical ways to bring AI and automation into implementation processes, including prompt engineering and AI centred file modelling, and share findings with the team
• Act as a technical escalation point for specific project types, and contribute constructively to retrospectives

Requirements

• Strong client facing communication skills, whether leading a call or supporting from behind the scenes
• Solid understanding of Financial Services and how financial market infrastructure organisations support their client base
• Change management or project management experience, with a structured approach to delivery
• Comfortable working with structured data formats and protocols such as FIX, XML, or CSV, and confident learning no code configuration tools
• Genuine interest in AI technologies, ideally with some hands-on exposure to prompt engineering or AI agents
• Confident mapping and documenting detailed workflows
• Degree in Computer Science or a related technical field is a plus but not essential; equivalent practical experience is welcomed

Benefits

Salary: up to $95k

Length: initial 12 month contract