Client Implementation Manager

AffirmedRx, a Public Benefit Corporation; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Employee wellness programs

Job summary

AffirmedRx, a Public Benefit Corporation, seeks an experienced Client Implementation Manager to oversee complex client projects and ensure successful deployment across cross‑functional teams. You will partner with Clinical, Eligibility and Benefits, and external vendors, maintaining a rigorous action plan and risk management throughout the lifecycle.

The role requires a Bachelor’s degree in business or a related field, 5+ years of implementation management and project management experience, and

Qualifications

• Bachelor's degree required
• Minimum 5 years of Implementation Management experience leading complex programs
• 5+ years of project management experience
• Healthcare PBM experience required
• Strong communication skills (written and verbal)

Responsibilities

• Lead and drive client implementation projects
• Collaborate with Clinical, Eligibility and Benefits, and external vendors
• Create detailed action plans with fixed timelines and risk evaluation
• Develop and track implementation project plans with weekly updates
• Establish client relationships from day one and ensure satisfaction
• Assess risks and establish contingency plans
• Communicate project status to stakeholders, including executives
• Drive teams to milestones with cross-functional collaboration
• Manage inputs from diverse stakeholders
• Develop optimized cross‑functional processes
• Identify business risks and mitigate with high‑quality strategies
• Conduct lessons learned after implementations
• Travel 30%–50%

Skills

Project management

Client communication

Stakeholder management

Time management

Facilitation

Risk assessment

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in business or related field

Job description

Position Summary

As a Client Implementation Manager, you will ensure the successful execution and deployment of complex client implementation related projects. This role requires a skilled professional with a strong background in project management, effective communication, and the ability to collaborate with cross‑functional teams to achieve successful client implementations.

What you will do

• Lead and drive client implementation projects
• Partner with internal cross‑functional areas such as Clinical, Eligibility and Benefits, and external vendors to ensure all client requirements are met and supported throughout the implementation process
• Create a detailed action plan which considers a fixed timeline and can evaluate risks
• Develop the implementation project plan and track progress relative to the plan through weekly update calls and action log maintenance
• Establish client relationships and ensure client satisfaction, starting day one of implementation
• Assess risks and establish contingency plans
• Communicate project status clearly and concisely to stakeholders, including executive levels
• Drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes
• Manage work and inputs from a variety of stakeholders
• Establish collaborative working relationships and develop optimized cross‑functional processes
• Proactively identify business risks and develop high quality strategies & tactics to effectively mitigate
• Conduct "lessons learned" and feedback meetings post‑implementation to improve processes for the future
• Willingness and ability to travel (30%-50%)

What you need

• Bachelor's degree in business, project management or related field required
• Minimum 5 years of Implementation Management experience leading complex programs
• 5+ years of experience in project management
• Healthcare experience, specifically in Pharmacy Benefit Management (PBM) required
• Ability to learn quickly, dive in, and help improve execution
• Client interaction experience required
• Exceptional time management skills
• Strong meeting facilitation experience required
• Demonstrated ability to deliver a completed project
• Strong communication skills (written and verbal)
• Experience working with a team on strategic cross functional projects
• PMP certification preferred
• Willingness and ability to travel 25%

What you get

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.