Client Implementation Expert

ComPsych Corporation; Idaho; Hybrid; USD 55,000 - 65,000; Full time

Job summary

ComPsych Corporation is seeking an Absence Implementation Expert to proactively maintain and build relationships with AbsenceSource accounts from contract signing through implementation. The role requires implementing accounts transitioned from the sales team, coordinating training, and managing the account relationship across HR and AbsenceSource teams.

You will liaise with HR professionals, demonstrate understanding of absence policies and benefits, and conduct external training on leave of

Qualifications

• BS/BA in Human Resources or related field preferred.
• 1+ year of project management experience required.
• Account management experience in leave of absence administration, benefits, or HR-related services a plus.
• Bi-lingual English/Spanish a plus.
• Travel up to 25%.

Responsibilities

• Use independent judgement to implement AbsenceResources accounts newly transitioned from the sales team, including documentation, specifications, implementation plan, training, and account relationship.
• Establish and build strong working relationships between ComPsych and AbsenceResources teams.
• Act as liaison between HR professionals and AbsenceSource during implementation.
• Demonstrate understanding of accounts' absence policies and related benefits.
• Provide external training on leave of absence compliance during implementation.
• Develop a business and communication plan with HR to promote AbsenceResources services.
• Investigate and resolve account concerns during implementation to ensure smooth transition.

Skills

Account management

Project management

Bilingual English/Spanish

Microsoft Office Suite

Education

BS/BA in Human Resources or related field

Tools

Microsoft Office Suite

Job description

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

The Absence Implementation Expert will proactively maintain and build positive relationships with AbsenceSource accounts from the signing of the contract through the implementation of the account.

What You'll Do

• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team. The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship
• Establish and build strong working relationships between ComPsych team members and AbsenceResources team members
• Act as the direct liaison between Human Resources professionals and AbsenceSource during the implementation process
• Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits
• Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process
• Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services
• Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services

• Perform other duties as assigned

What We're Looking For

• Education: BS/BA required in Human Resources or related field preferred
• Account management experience in leave of absence administration, benefits, or human resources related services a plus
• 1+ year of project management experience required
• Computer literacy in Microsoft Office Suite required
• Bi-lingual English/Spanish a plus
• Stable work history required
• If internal, must be within an absence Expert role for at least 1 year
• Travel as necessary to meet new and existing customers. Approximate travel required is up to 25%.

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $55,000 - $65,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.