Client Growth Specialist

Red Barn Media Group; Colchester (VT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Strong commission program

Medical, Dental, Vision & Life

401(k) with company match

Paid Time Off

Paid Sick & Personal Time

Summer Fridays

Holiday shutdown between Christmas and

Job summary

Red Barn Media Group in Vermont is seeking an experienced Client Growth Specialist to manage a portfolio of home services clients. You’ll build trusted relationships, lead strategy sessions, and translate performance into actionable recommendations.

In this role you’ll coordinate with our SEO, design, development, advertising, and content teams to deliver on deadlines and exceed expectations, while driving lead generation and online visibility for clients.

Qualifications

• 3+ years of experience in account management, client success, or customer relationship management.
• Experience in a digital marketing agency or client-service environment preferred.
• Strong understanding of SEO, Google Ads, websites, analytics, and social media.
• Exceptional communication and presentation skills.
• Ability to lead client meetings and manage multiple priorities.
• Experience using CRM and project management software.
• High attention to detail and a genuine desire to help clients succeed.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Lead recurring strategy and performance meetings.
• Translate marketing performance into clear business recommendations.
• Coordinate projects with SEO, design, development, advertising, and content teams.
• Ensure deliverables stay on schedule and exceed client expectations.
• Identify opportunities to improve lead generation and online visibility.
• Maintain accurate notes, tasks, and follow-ups in CRM and PM systems.

Skills

Account management

Digital marketing basics

Communication skills

Organizational skills

Presentation skills

Multitasking

CRM tools

Project management

Attention to detail

Client relationships

Tools

CRM software

Project management software

Google Analytics

SEO tools

Google Ads

Google Business Profile

Social media platforms

Job description

At Red Barn Media Group, we help HVAC, plumbing, electrical, roofing, and other home service companies generate more leads, grow their businesses, and build stronger brands through exceptional digital marketing.

We’re looking for an account management professional who thrives on building relationships, solving problems, and delivering an outstanding client experience. You’ll become the trusted advisor for a portfolio of contractors, helping them understand their marketing performance, identify opportunities, and coordinate the work of our internal team.

If you’re proactive, organized, curious, and genuinely enjoy helping businesses succeed, we’d love to meet you.

About Red Barn Media Group

Red Barn Media Group is one of North America’s fastest-growing digital marketing agencies dedicated exclusively to the home services industry. We partner with hundreds of contractors across the United States and Canada, delivering websites, SEO, paid advertising, Google Business Profile optimization, social media, reputation management, and marketing strategy. Our mission is simple: help great contractors grow.

What You’ll Do

As an Client Growth Specialist (account management), you’ll serve as the primary point of contact for your assigned clients.

Responsibilities include:

• Build trusted, long-term relationships with clients.
• Lead recurring strategy and performance meetings.
• Translate marketing performance into clear business recommendations.
• Coordinate projects with our SEO, design, development, advertising, and content teams.
• Ensure deliverables stay on schedule and exceed client expectations.
• Identify opportunities for clients to improve lead generation and online visibility.
• Manage client communications professionally and proactively.
• Monitor account health and address issues before they become problems.
• Advocate for clients internally while supporting company processes and standards.
• Maintain accurate notes, tasks, and follow-up within our CRM and project management systems.

What We’re Looking For

The ideal candidate has:

• 3+ years of experience in account management, client success, or customer relationship management.
• Experience working within a digital marketing agency or similar client-service environment preferred.
• Strong understanding of digital marketing fundamentals including SEO, Google Ads, websites, Google Business Profile, analytics, and social media. (Indeed)
• Exceptional communication and presentation skills.
• Strong organizational and time management abilities.
• Confidence leading client meetings and managing multiple priorities simultaneously.
• Ability to simplify complex marketing concepts into actionable business advice.
• Experience using CRM and project management software.
• High attention to detail and a genuine desire to help clients succeed.

Compensation: $60,000–$65,000 base salary + performance-based commission

• Strong commission program
• Fully paid Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Sick & Personal Time
• 7 Summer Fridays
• Paid holiday shutdown between Christmas and New Year’s