Client Growth Catalyst - Remote

Outstanding in the Field; Bellingham (WA); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Vision & dental options

Dependent coverage

Medical or Limited Purpose FSA

401(k) with 3% company match

8 paid care days

11 paid holidays + birthday off

Accrued paid vacation starting at 10–>

36-hour workweek, remote-first culture

Annual training & development budget

Annual variable pay

Job summary

The Non-GMO Project is seeking a Client Development Catalyst to join a lively CX team. You will manage client satisfaction and growth by building lasting relationships with participants in our Product Verification Programs, providing proactive outreach and education about verification processes.

Reporting to the Client Experience Manager, this role blends strategic account management with administrative support, with remote-friendly schedules and opportunities to travel for industry events.

Qualifications

• Associate or undergraduate degree in environmental studies, science, business, marketing, communications, or similar field OR equivalent work experience.
• 1-3 years of experience providing direct client-facing support.
• Sales experience or transferable skills.
• Interest in consumer packaged good food systems, the natural products industry, the GMO and non-ultra processed issues.
• Proficiency working in CRM, database systems, Google Suite, and Microsoft Office.

Responsibilities

• Cultivate strong relationships with clients through administrative and technical support (Phone, email, and events)
• Effectively communicate with clients in an authentic and grounded manner
• Work with the CX Team to support and grow account management
• Proactively grow client product portfolios in the Non-GMO Project and Non-UPF Verified programs
• Provide education about the verification process, third-party service providers, the Non-GMO Project and Non-UPF Verified Standards, and the organization’s mission
• Represent the organization in client interactions and at industry events
• Facilitate the delivery of legal agreements
• Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workload
• Complete additional projects relative to client growth and programmatic improvement as needs arise (Examples include: market research, participant surveys and interviews, and trade show engagements)
• Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
• Participate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the team

Skills

Client relationships

Account management

Communication skills

Self-directed

Team collaboration

Travel willingness

CRM proficiency

Industry knowledge

Education

Associate or undergraduate degree in relevant field

Tools

CRM systems

Google Suite

Microsoft Office

Job description

The Non-GMO Project is seeking a Client Development Catalyst to join a lively CX team. You will manage client satisfaction and growth by building lasting relationships with participants in our Product Verification Programs, providing proactive outreach and education about verification processes.

Reporting to the Client Experience Manager, this role blends strategic account management with administrative support, with remote-friendly schedules and opportunities to travel for industry events.