Client-Focused Tech Support & Customer Service Specialist

INTELIFI; Beverly Hills (CA); On-site; USD 21,593 - 30,754; Part time

Job summary

A background screening company in Beverly Hills seeks a part-time Customer Support Specialist. Responsibilities include managing report reviews, handling tech support inquiries, and training clients. Candidates must have at least 2 years of customer service experience and excellent computer skills. This role is in-office with a starting pay of $19.00 per hour.

Qualifications

• Minimum 2 years customer service experience.
• Excellent computer skills required.
• Punctuality and reliability are essential.

Responsibilities

• Review and edit reports daily.
• Handle tech support queries via calls and emails.
• Training clients on software.

Skills

Customer service

Computer proficiency

Multi-tasking

Organizational skills

Tools

Outlook

Word

Excel

Job description

Location: Beverly Hills, CA 90211 — In Office Only (Not Remote)

Full-Time | Monday–Friday | Starting $19–$20/hr

Intelifi is a background screening company serving employers, staffing agencies, healthcare providers, and HR teams nationwide. We are hiring detail-oriented analysts to review, verify, and complete employment background checks using court records and identity data.

This is not a call-center job and not general customer service. This role is focused on accuracy, record review, and case resolution using professional screening tools and court databases.

WHAT YOU’LL BE DOING

• Reviewing background check reports for accuracy and completeness
• Verifying identifiers (name, DOB, SSN, addresses, aliases, etc.)
• Reviewing and interpreting court records (criminal & civil)
• Completing and updating cases in Zendesk ticketing system
• Fulfilling orders in Intelifi’s proprietary screening platform
• Contacting courts or public agencies for record clarification when needed
• Communicating professionally with HR and staffing clients regarding case status
• Following strict compliance and data-privacy procedures

IDEAL BACKGROUND (STRONGLY PREFERRED)

We are especially interested in candidates with experience in:

• Background screening / CRA environments
• HR or staffing operations
• Court record research or legal admin
• Data verification, quality assurance, or compliance roles
• Healthcare credentialing or onboarding verification

REQUIREMENTS

• 1–3+ years in records review, HR, compliance, screening, or verification roles
• Strong attention to detail — accuracy matters more than speed
• Comfortable reviewing legal and government records
• Excellent computer skills (case systems, web research, spreadsheets, email)
• Organized and able to manage multiple cases at once
• Reliable, punctual, and able to handle time-sensitive workloads
• Professional written and verbal communication

Advanced IT skills are not required. Training on our software and processes is provided.

SCHEDULE

Training period (first few weeks):

Part-time daytime hours

After training (full-time):

Monday–Friday, approx. 7:00am – 2:30pm

LOCATION

This is an in-office position in Beverly Hills, CA 90211.

Remote or hybrid work is not available for this role.

TO APPLY

Please submit your resume. Applicants with background screening, HR, or court research experience will be prioritized.