Client Focused Relationship Banker | Banking Solutions

Bank of America; Pittsburgh (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused associate to engage customers in the lobby, educate them about self-service options, and assist with transactions using mobile, online, or ATM channels.

This role handles cash and supports opening relationships, working with specialists in lending, investments, and small business. The position requires strong communication, adherence to laws, and availability for weekend shifts across any convenient center.

Qualifications

• Required qualifications emphasize being an enthusiastic self-starter with a strong work ethic and results orientation.
• Collaborates effectively to build relationships and deliver client-focused service.
• Ability to educate clients on self-service banking and adapt to new technology platforms.
• Strong critical thinking and problem-solving skills to meet client needs.
• Willingness to work weekends and extended hours across different centers.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service transactions.
• Executes cash transactions accurately and efficiently for clients.
• Builds relationships to meet clients' financial needs and connects to bank solutions.
• Manages center traffic, appointments, and outbound calls; drives the client experience.
• Partners with small business, lending, and investments experts to grow client relationships.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Experience Branding

Client Management

Client Solutions Advisory

Business Development

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in the United States is seeking a client-focused associate to engage customers in the lobby, educate them about self-service options, and assist with transactions using mobile, online, or ATM channels.

This role handles cash and supports opening relationships, working with specialists in lending, investments, and small business. The position requires strong communication, adherence to laws, and availability for weekend shifts across any convenient center.