Client-Focused Relationship Banker

Bank of America Corporation; New York (NY); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits eligible

Pay transparency

Descripción de la vacante

Bank of America Corporation in New York, NY seeks a Customer Service Specialist to engage clients in the lobby and assist with self-service transactions like ATM, online and mobile banking. You will build relationships, identify financial needs, and connect clients to suitable banking solutions while ensuring compliance and a strong client experience.

The role requires excellent communication, ability to work weekends or extended hours, and a dedication to in-office customer service.

Formación

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Collaborates to build relationships and deliver client-focused solutions
• Strong communication skills and the ability to educate clients on self-service banking
• Ability to learn and adapt to new information and technology platforms
• Familiarity with cash handling and banking operations
• Willingness to work weekends and extended hours and travel as needed

Responsabilidades

• Engage clients in the lobby to educate and assist with self-service transactions
• Process cash transactions accurately and efficiently
• Build relationships to identify client financial needs and connect to solutions
• Follow processes and comply with laws and regulations
• Manage center traffic, appointments, and outbound calls
• Contribute to a positive client experience and operational excellence
• Support colleagues across small business, lending, and investments as needed

Conocimientos

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development Pipeline

Prospecting

Referral Identification

Referral Management

Educación

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree (e.g., business management, business administration or finance)

Descripción del empleo

Bank of America Corporation in New York, NY seeks a Customer Service Specialist to engage clients in the lobby and assist with self-service transactions like ATM, online and mobile banking. You will build relationships, identify financial needs, and connect clients to suitable banking solutions while ensuring compliance and a strong client experience.

The role requires excellent communication, ability to work weekends or extended hours, and a dedication to in-office customer service.