Client-Focused Relationship Banker

JPMorganChase; Colorado Springs (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

JPMorgan Chase in Colorado Springs is seeking a customer-focused associate to assist clients with everyday banking needs, explain products, and provide a welcoming, helpful experience. You will work in person and over the phone, delivering attentive service and tailoring recommendations to individual financial goals.

You'll learn Chase policies, comply with regulatory requirements, and connect customers to digital tools like Chase Mobile App, Chase.com, and ATMs to empower their finances while

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer-service skills.
• Ability to work flexible hours, including weekends.
• Compliance with banking policies and training.
• Experience in retail or financial services preferred.
• Dodd Frank/Truth in Lending Act and NMLS requirements under SAFE Act.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication skills

Issue resolution

Risk & compliance

High school diploma

Flexible hours

Education

College degree or military equivalent

Job description

JPMorgan Chase in Colorado Springs is seeking a customer-focused associate to assist clients with everyday banking needs, explain products, and provide a welcoming, helpful experience. You will work in person and over the phone, delivering attentive service and tailoring recommendations to individual financial goals.

You'll learn Chase policies, comply with regulatory requirements, and connect customers to digital tools like Chase Mobile App, Chase.com, and ATMs to empower their finances while