Client-Focused Personal Injury Case Manager

The Advocates; Spokane (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Base pay: $23–$26/hr

Health coverage: Up to 100% employer‑s

401(k) with company matching

Commuter/Metro Card program

Employee Assistance Program

Job summary

The Advocates, a growing personal injury law firm, seeks a Legal Case Manager for the Spokane office. You will own cases, coordinate with clients, and work closely with an attorney to ensure top-notch client representation.

You\'ll connect with insurance companies and medical providers, organize records, and deliver exceptional service to clients who have been hurt. A friendly, detail-focused mindset is essential.

Qualifications

• High School Diploma or GED is required.
• 1+ years of Office Work experience is preferred.
• 1+ years of Personal Injury experience is preferred.
• Spanish fluency is preferred.

Responsibilities

• Feel a sense of responsibility for the cases on your docket.
• Communicate with clients throughout the course of their treatment.
• Collaborate with team, including other assistants and attorneys to ensure top notch client representation.
• Are driven to win and take pride in your work.
• Provide exceptional customer service to both external and internal clients with a professional, courteous manner.
• Perform administrative duties such as gathering, recording, and filing documentation.

Skills

Phone problem solving

Client-focused

Rapport building

Willing to learn

Education

High School Diploma or GED

Associate's Degree

Tools

Computer literacy

Job description

The Advocates, a growing personal injury law firm, seeks a Legal Case Manager for the Spokane office. You will own cases, coordinate with clients, and work closely with an attorney to ensure top-notch client representation.

You\'ll connect with insurance companies and medical providers, organize records, and deliver exceptional service to clients who have been hurt. A friendly, detail-focused mindset is essential.