Client-Focused IT Support Analyst II (Travel)

Blue Alliance; Las Vegas (NV); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

9 paid holidays

401K with matching contributions

Excellent medical, vision, and dental

Life and disability insurance

Unlimited weeks PTO

Full-time employee benefits

Job summary

LayerCake, a Blue Alliance company, is seeking a Dedicated Support Analyst II to support designated client environments with increasing independence. Travel 50–80% annually across Northern CA, AZ, UT, NV, and TX, and maintain strong client relationships and documentation.

The role emphasizes ownership of tickets, collaboration, and mentorship, with a focus on high standards in communication and service delivery across various work settings.

Qualifications

• 1+ years in IT support, help desk, or technical service delivery.
• Working knowledge of Windows and macOS administration, cloud productivity platforms, basic networking, and common business applications.
• Strong troubleshooting and problem-solving skills beyond standard procedures.

Responsibilities

• Own tickets from intake to resolution and maintain accurate time tracking.
• Provide proactive updates, clear timelines, and consistent follow-through with clients.
• Mentor Analyst I teammates and contribute to client-specific documentation and knowledge base.

Skills

Windows & macOS administration

Cloud productivity platforms

Basic networking concepts

Common business applications

Strong troubleshooting

Excellent written and verbal comms

Documentation and ticket management

Tools

RMM tools

PSA platforms

Documentation systems

Job description

LayerCake, a Blue Alliance company, is seeking a Dedicated Support Analyst II to support designated client environments with increasing independence. Travel 50–80% annually across Northern CA, AZ, UT, NV, and TX, and maintain strong client relationships and documentation.

The role emphasizes ownership of tickets, collaboration, and mentorship, with a focus on high standards in communication and service delivery across various work settings.