Travel IT Support Analyst II

Quanexus is now Skynet Innovations; Las Vegas (NV); Hybrid; USD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

9 paid holidays

401K with matching

Medical, vision, and dental insurance

Life and disability insurance

Unlimited PTO

Full-time employee benefits

Zusammenfassung

LayerCake, a Blue Alliance company, seeks a Dedicated Support Analyst II to support client environments in a dynamic MSP setting. The role emphasizes ownership of tickets, proactive communication, and robust documentation to ensure service excellence.

You will travel up to 50–80% annually and collaborate with cross-functional teams to resolve issues and maintain high client satisfaction. The position supports varied work arrangements, including in-office, hybrid, or remote settings.

Qualifikationen

• 1+ years of IT support, help desk, or tech service delivery experience.
• Proficient in Windows and macOS administration.
• Familiar with cloud productivity platforms.
• Basic networking concepts.
• Experience with documentation and ticket management.
• Excellent written and verbal communication skills.

Aufgaben

• Resolve tickets across L1 and moderate L2 complexity.
• Troubleshoot issues using documentation, vendor resources, and collaboration.
• Escalate complex issues with detailed documentation.
• Maintain client relationships and provide proactive updates.
• Mentor Analyst I and contribute to client documentation.
• Maintain time tracking and follow ticket handling standards.
• Participate in on-call rotation.

Kenntnisse

Windows/macOS admin

Cloud productivity

Networking basics

Business applications

Troubleshooting

Documentation

Communication

Ausbildung

Certifications: CompTIA A+ / Network+

Tools

RMM tools

PSA platforms

Documentation systems

Jobbeschreibung

LayerCake, a Blue Alliance company, seeks a Dedicated Support Analyst II to support client environments in a dynamic MSP setting. The role emphasizes ownership of tickets, proactive communication, and robust documentation to ensure service excellence.

You will travel up to 50–80% annually and collaborate with cross-functional teams to resolve issues and maintain high client satisfaction. The position supports varied work arrangements, including in-office, hybrid, or remote settings.