Client-Focused Banking Advisor & Relationship Builder

Hancock Whitney Corp.; Mansfield, Northern (LA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hancock Whitney Corp. in Mansfield, LA seeks a customer-focused banking professional to build and retain client relationships while promoting digital banking solutions.

You will advise on financial products and handle routine center transactions, including deposits and loan payments, while maintaining compliance and security standards. The role emphasizes proactive outreach, community engagement, and a strong sales pipeline to drive branch growth.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 1+ year of sales, client service, or retail experience required; banking experience preferred.
• Demonstrated ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.
• NMLS registration under the SAFE Act of 2008 required; background check pending.

Responsibilities

• Build, manage, and retain client relationships through proactive outreach and consultative conversations.
• Serve as trusted advisor, matching financial products to client goals.
• Educate clients on self-service and digital banking for 24/7 access.
• Process routine financial center transactions accurately, including deposits and loan payments.
• Manage lobby activity, greet clients, monitor risk, ensure positive experience.
• Refer clients to internal partners for specialized needs.
• Develop and maintain a strong sales pipeline to meet goals.
• Uphold risk, compliance, and security standards.
• Participate in community outreach to expand client base.
• Maintain awareness of surroundings and risk indicators for safety.

Skills

Sales experience

Customer service

Relationship building

Digital banking tools

Cash handling

NMLS registration

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Banking systems

Job description

Hancock Whitney Corp. in Mansfield, LA seeks a customer-focused banking professional to build and retain client relationships while promoting digital banking solutions.

You will advise on financial products and handle routine center transactions, including deposits and loan payments, while maintaining compliance and security standards. The role emphasizes proactive outreach, community engagement, and a strong sales pipeline to drive branch growth.