Client-Focused Banker: Relationship & Tech Solutions

JPMorganChase

Sarasota (FL)

On-site

USD 35,000 - 52,000

Full time

29 hours ago

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Job summary

JPMorganChase in Florida seeks an Associate Banker to deliver welcoming, attentive service and build trusted client relationships using Chase's digital tools. You will help clients with everyday banking needs, encourage use of mobile and online solutions, and support the branch with accurate, compliant service.

This role requires a high school diploma or GED, offers growth within Consumer & Community Banking, and may involve travel to nearby branches.

Qualifications

6 months Associate Banker experience required.
Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
High school diploma or GED equivalent.

Responsibilities

Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Provide support and coverage to multiple branch locations, local travel required.