Client-Focused Bank Deposit Specialist

Berryvillelibrary; Arkansas; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Anstaff Bank is seeking a friendly Universal Banker/Teller to join our team. This role serves as the frontline representative, delivering exceptional customer service while processing a variety of financial transactions.

The position requires strong communication, accuracy, and the ability to build lasting customer relationships. Duties include cash handling, deposits, withdrawals, transfers, check cashing, loan payments, and daily branch operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling, customer service, or banking experience preferred but not required.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with computers and standard office equipment.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide outstanding customer service and assist customers with banking needs and inquiries.
• Greet customers and direct them to the appropriate banker or department when needed.
• Answer incoming telephone calls in a professional and courteous manner.
• Process customer transactions, including: deposits, withdrawals, transfers, check cashing, loan payments, money orders, credit card advances, and other deposit-related transactions.
• Maintain and balance an assigned cash drawer.
• Buy and sell currency from the vault while adhering to cash handling limits and procedures.
• Assist with daily ATM and vault balancing.
• Verify endorsements, identification, and transaction documents to ensure compliance and prevent fraud.
• Determine funds availability in accordance with bank policies and regulatory requirements.
• Process and balance transaction items through the bank's image capture and processing systems.
• Maintain customer savings and Christmas Club passbooks as requested.
• Perform branch opening and closing procedures as assigned.
• Assist with general office and operational functions as needed.
• Build and maintain positive relationships with customers, prospective customers, and fellow employees.
• Adhere to all bank policies, procedures, and regulatory requirements.
• Support department and bank goals through teamwork and effective service.
• Perform other duties as assigned.

Skills

Customer Service

Cash Handling

Attention to Detail

Problem Solving

Communication

Teamwork

Regulatory Compliance

Fraud Awareness

Professionalism

Education

High school diploma or equivalent

Job description

Description

Position Summary

Anstaff Bank is seeking a friendly, customer-focused Universal Banker/Teller to join our team. This position serves as the frontline representative of the bank and is responsible for providing exceptional customer service while processing a variety of financial transactions. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to building lasting customer relationships.

What You'll Do

• Provide outstanding customer service and assist customers with banking needs and inquiries.
• Greet customers and direct them to the appropriate banker or department when needed.
• Answer incoming telephone calls in a professional and courteous manner.
• Process customer transactions, including:
  • Deposits
  • Withdrawals
  • Transfers
  • Check cashing
  • Loan payments
  • Money orders
  • Credit card advances
  • Other deposit-related transactions
• Maintain and balance an assigned cash drawer.
• Buy and sell currency from the vault while adhering to cash handling limits and procedures.
• Assist with daily ATM and vault balancing.
• Verify endorsements, identification, and transaction documents to ensure compliance and prevent fraud.
• Determine funds availability in accordance with bank policies and regulatory requirements.
• Process and balance transaction items through the bank's image capture and processing systems.
• Maintain customer savings and Christmas Club passbooks as requested.
• Perform branch opening and closing procedures as assigned.
• Assist with general office and operational functions as needed.
• Build and maintain positive relationships with customers, prospective customers, and fellow employees.
• Adhere to all bank policies, procedures, and regulatory requirements.
• Support department and bank goals through teamwork and effective service.
• Perform other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent required.
• Previous cash handling, customer service, or banking experience preferred but not required.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with computers and standard office equipment.
• Ability to work in a fast-paced environment and manage multiple priorities.

Skills & Competencies

• Customer Service Excellence
• Cash Handling & Balancing
• Attention to Detail
• Problem Solving & Critical Thinking
• Communication Skills
• Teamwork & Collaboration
• Regulatory Compliance
• Fraud Prevention Awareness
• Professionalism & Dependability