Client-Focused AI-Assisted Tech Support Specialist

RTA: The Fleet Success Company; Glendale (AZ); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401(k) with Safe Harbor match

Flexible PTO

Medical plan options (Cigna PPO/HSA)

Job summary

RTA, located in Glendale, Arizona, seeks a Customer Support Representative to assist fleet-professional clients with our software, teaching best practices and troubleshooting issues. You will use AI-assisted tools to surface solutions and contribute to knowledge base growth.

The role emphasizes strong interpersonal skills, research-based problem solving, and collaboration with Engineering, QA, and Product teams. This is a full-time, in-office position with overtime eligibility.

Qualifications

• Personable and attentive with strong interpersonal skills.
• Strong technical troubleshooting and ability to research knowledge bases.
• Understands the SDLC and how customer support fits in.
• Exposure to basic SQL.
• Familiarity with Jira is a plus.
• Background in software customer support is a plus.

Responsibilities

• Case Resolution — listen to and resolve customers' concerns within SLAs.
• Customer Relationship Building — maintain strong client relationships and renewals.
• Technical Troubleshooting — resolve complex product issues, escalate when needed.
• Product Guidance — suggest products and features to meet needs.
• Knowledge Base Contribution — help maintain content; leverage AI-assisted search.
• Cross-Functional Collaboration — work with Engineering, QA, and Product.

Skills

Interpersonal skills

Technical troubleshooting

Research knowledge bases

SDLC understanding

SQL exposure

Jira familiarity

Software customer support

Tools

Jira

Job description

RTA, located in Glendale, Arizona, seeks a Customer Support Representative to assist fleet-professional clients with our software, teaching best practices and troubleshooting issues. You will use AI-assisted tools to surface solutions and contribute to knowledge base growth.

The role emphasizes strong interpersonal skills, research-based problem solving, and collaboration with Engineering, QA, and Product teams. This is a full-time, in-office position with overtime eligibility.