Client-Facing Tech Account Manager, AdTech & Data

Delve Deeper; Louisville (CO); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off and holidays

Parental leave

Wellness program

Hybrid working model

Job summary

Delve Deeper, a Louisville, CO-based performance media agency, seeks a Technical Account Manager to guide clients on platform architecture, onboarding, and optimization across major DSPs. You will drive adoption, ensure success, and deliver measurable value for diverse clients.

You will mentor junior staff, develop training, and stay ahead of platform updates while collaborating with sales and product teams. Strong communication and analytics are essential.

Qualifications

• 5+ years client-facing experience.
• 3–5 years implementing or using Google Marketing Platform tools (DV360/SA360/CM360/GA) and others (Amazon DSP/Adform).
• 3–5 years of experience in the media/digital marketing/technology industry.
• Platform certifications preferred (Display & Video 360, Campaign Manager 360, Search Ads 360, Amazon DSP, GA4).
• Excellent storytelling, presentation, and communication skills.
• Excellent verbal and written communication in English.
• Ability to work with both technical and non-technical teams to develop solution designs and requirements.
• Experience managing multiple stakeholders and projects.
• Experience working with multiple ad tech platforms (Adform, Amazon DSP, The Trade Desk, Google Ads, etc.).

Responsibilities

• Guide clients on platform architecture, feature adoption, and performance optimization across DV360, SA360, CM360, Amazon DSP and other platforms.
• Lead onboarding and account transitions, including license setup, billing enablement, initial configuration, and go-live.
• Diagnose and resolve blockers, coordinating with clients, internal teams, and vendor support.
• Collaborate on QBRs and strategic planning to uncover opportunities for Delve's tech stack and services.
• Develop implementation playbooks, solution guides, and training sessions for clients.
• Monitor platform updates and roadmaps to communicate opportunities and best practices.
• Track health and usage metrics to identify churn risks and maximize value.
• Mentor interns and junior specialists on platform mechanics and client communication.
• Maintain internal knowledge bases and client profiles to drive efficiency.

Skills

Client management

Stakeholder communication

Presentation skills

English proficiency

Analytical thinking

Project management

Education

Bachelor's degree in Marketing/Advertising or related field

Tools

Google Marketing Platform

DV360

SA360

CM360

GA4

Amazon DSP

AdForm

The Trade Desk

Job description

Delve Deeper, a Louisville, CO-based performance media agency, seeks a Technical Account Manager to guide clients on platform architecture, onboarding, and optimization across major DSPs. You will drive adoption, ensure success, and deliver measurable value for diverse clients.

You will mentor junior staff, develop training, and stay ahead of platform updates while collaborating with sales and product teams. Strong communication and analytics are essential.