Client-Facing IT Support & Networking Associate

Dataprise; Trenton (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive wellness program

Continuous learning opportunities

Competitive pay with benefits

Job summary

A leading IT services firm in Trenton, NJ, seeks an entry-level Network Associate for client-facing IT support. Responsibilities include troubleshooting, device setup, and supporting Microsoft 365. The ideal candidate has 1-3 years in desktop support, familiarity with networking fundamentals, and strong customer service skills. This role offers a clear path for career growth, a comprehensive benefits package, and a commitment to an inclusive work environment.

Qualifications

• 1–3 years of experience providing desktop or end-user IT support.
• Proficiency in troubleshooting Microsoft Windows environments.
• Ability to document work accurately in ticketing systems.

Responsibilities

• Act as the first point of contact for end-user support.
• Troubleshoot hardware and software issues across platforms.
• Document all support activities ensuring accurate updates.

Skills

Desktop support

Microsoft Windows 10 and 11

Microsoft 365 administration

Networking fundamentals

Customer service skills

Education

CompTIA A+ certification

Tools

ConnectWise

ITGlue

Job description

A leading IT services firm in Trenton, NJ, seeks an entry-level Network Associate for client-facing IT support. Responsibilities include troubleshooting, device setup, and supporting Microsoft 365. The ideal candidate has 1-3 years in desktop support, familiarity with networking fundamentals, and strong customer service skills. This role offers a clear path for career growth, a comprehensive benefits package, and a commitment to an inclusive work environment.