Client-Facing IT Service Engineer

Worldwide TechServices; McIntosh (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A global technology services leader is seeking a Customer Service Engineer in McIntosh, Alabama, to perform troubleshooting and repair tasks for various technology products in end-user environments. This intermediate role requires technical certification or relevant experience, alongside strong communication skills. Responsibilities include desk-side support, managing installations, and maintaining OEM certifications. Ideal candidates will possess an A+ certification and be able to lift up to 50 lbs. Competitive compensation and career growth await you.

Qualifications

• Technical school certification or relevant experience required.
• A+ certification is desired.
• Maintenance of required OEM Certifications.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests.

Skills

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Education

Technical school certification or equivalent of 2-4 years of relevant experience

Job description

A global technology services leader is seeking a Customer Service Engineer in McIntosh, Alabama, to perform troubleshooting and repair tasks for various technology products in end-user environments. This intermediate role requires technical certification or relevant experience, alongside strong communication skills. Responsibilities include desk-side support, managing installations, and maintaining OEM certifications. Ideal candidates will possess an A+ certification and be able to lift up to 50 lbs. Competitive compensation and career growth await you.