Client-Facing Cloud & Apps Support Analyst

Acumen Solutions; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Acumen Solutions, a leader in Enterprise Cloud Transformation, seeks a talented Support Analyst for its growing Cleveland office. This role involves supporting high volume client-facing applications and working with global clients. The ideal candidate has 2+ years in application support/business analyst roles, strong communication skills, and a Bachelor’s degree in a related field.

Join a dynamic team dedicated to providing cutting-edge IT solutions to Fortune 500 and Public Sector clients, with opportunities for professional growth.

Qualifications

• 2+ years of experience in application support or project management.
• Flexibility to work various shifts.
• Understanding of waterfall and agile methodologies.

Responsibilities

• Communicate project status with clients.
• Support end users' questions and issues via email, phone, and portals.
• Determine root cause of issues and implement solutions.

Skills

Application support experience

Communication skills

Customer service skills

Teamwork

Technical aptitude

Education

Bachelor’s degree in Management Information Systems or related field

Job description

Acumen Solutions, a leader in Enterprise Cloud Transformation, seeks a talented Support Analyst for its growing Cleveland office. This role involves supporting high volume client-facing applications and working with global clients. The ideal candidate has 2+ years in application support/business analyst roles, strong communication skills, and a Bachelor’s degree in a related field.

Join a dynamic team dedicated to providing cutting-edge IT solutions to Fortune 500 and Public Sector clients, with opportunities for professional growth.