Entry-Level Support & QA Analyst — Cloud & Apps

Acumen Solutions; Cleveland (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Acumen Solutions is seeking an Entry Level Support or Quality Assurance Analyst to join our technology team in Cleveland, Ohio. This full-time role involves supporting high-performance client applications and learning business processes. We are looking for candidates who are recent graduates or have up to one year of experience and possess a Bachelor’s degree in a related field.

The successful candidate will support users, perform root cause analysis, and assist in application management. Join us for an opportunity to grow in a dynamic company dedicated to delivering excellence in the cloud consultancy space.

Qualifications

• 0-1 years of experience preferred or recent college graduates.
• Authorized to work for any U.S. employer.

Responsibilities

• Learn client business processes and application implementation.
• Support end users questions and issues via email, phone, and portals.
• Determine root cause analysis of issues and implement solutions.
• Make configuration changes to the application.
• Develop and execute functional test cases.
• Application release management responsibilities.

Skills

Understanding of waterfall, agile, and iterative development methodologies

Strong written and verbal communication skills

Ability to work well in teams

Ability to learn new information quickly

Education

Bachelor’s degree in Management Information Systems or related field

Job description

Acumen Solutions is seeking an Entry Level Support or Quality Assurance Analyst to join our technology team in Cleveland, Ohio. This full-time role involves supporting high-performance client applications and learning business processes. We are looking for candidates who are recent graduates or have up to one year of experience and possess a Bachelor’s degree in a related field.

The successful candidate will support users, perform root cause analysis, and assist in application management. Join us for an opportunity to grow in a dynamic company dedicated to delivering excellence in the cloud consultancy space.