Client-Facing Business Analyst, Token Services

Collabera; Ashburn (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Collabera is seeking a Business Analyst to join their Token Service department in Ashburn, VA. This individual contributor role involves project management and requires a keen ability to translate technical information for clients and internal employees.

The ideal candidate should have 3-5 years of experience, strong organizational skills, and the capability to manage customer expectations. Proficiency in MS Office tools is essential for success in this role.

Qualifications

• Minimum 3-5 years of experience in a customer support role.
• Experience using standard MS Office tools.
• Strong verbal, written, and presentation skills.

Responsibilities

• Provide implementation project management support to client institutions.
• Coordinate directly with customers on requirements.
• Prepare and maintain detailed project plans and status reports.
• Build positive relationships with client institutions and internal stakeholders.

Skills

Attention to detail

Excellent time management

Translation of technical language

Customer relationship management

Interpersonal communication

Tools

MS Project

Excel

PowerPoint

Word

Visio

Job description

Collabera is seeking a Business Analyst to join their Token Service department in Ashburn, VA. This individual contributor role involves project management and requires a keen ability to translate technical information for clients and internal employees.

The ideal candidate should have 3-5 years of experience, strong organizational skills, and the capability to manage customer expectations. Proficiency in MS Office tools is essential for success in this role.