Client-Facing Account Opening Specialist

ADP, Inc.; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Sequoia Financial Group seeks an Account Opening Specialist to support advisor teams and clients in Dublin, OH, handling all facets of new account openings with a focus on accuracy, policy compliance, and timely processing.

The role requires 2+ years in financial services service/support, strong communication, and the ability to learn multiple systems. This full-time position offers growth within a collaborative team.

Qualifications

• 2+ years experience in service or support, preferably within financial services or banking.
• Excellent communication and organizational skills.
• Robust PC knowledge, typing skills and proficiency in Microsoft suite.
• Ability to learn and use multiple systems and platforms.

Responsibilities

• Provide outstanding customer support to advisor teams, clients, and colleagues
• Process all new account requests accurately and in accordance with defined service level agreements
• Handle various types of applications, including retirement, Joint, Individual, various types of Trusts, Corporate, Business, and Charitable accounts
• Understand and process different account investment options/features including Separately Managed Accounts, Pledged Accounts, Alternative Investments, and Margin
• Understand and process custodian specific paperwork/process for Schwab and Fidelity’s referral networks (SAN/WAS)
• Process Sequoia Client Agreements accurately as needed with new accounts.
• Understand Sequoia’s compliance documents and policies and include with new account packages.
• Review custodial systems/accounts to understand ongoing requirements and changes
• Document work in cases with detailed explanation and notes
• Ensure all necessary policies and data are captured for each new account request
• Coordinate and escalated issues as necessary with custodians for timely processing
• Develop, maintain, and update training materials, guides, and procedures related to account opening
• Offer research support and general assistance regarding account opening
• Work with custodians on policy or system changes, communicating with manager and colleagues appropriately.
• Respond promptly to inquiries and provide information as needed
• Perform other duties as assigned by the manager

Skills

Customer service

Communication skills

MS Office

Multiple systems

Education

Bachelor’s degree in finance, business administration, or related field

Tools

Salesforce

Schwab

Fidelity

Job description

Sequoia Financial Group seeks an Account Opening Specialist to support advisor teams and clients in Dublin, OH, handling all facets of new account openings with a focus on accuracy, policy compliance, and timely processing.

The role requires 2+ years in financial services service/support, strong communication, and the ability to learn multiple systems. This full-time position offers growth within a collaborative team.