Client Experience & Success Specialist

Fulgent Therapeutics LLC; Coppell (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Fulgent Therapeutics LLC is seeking a Client Success Representative to ensure client requests are handled accurately and promptly. The role involves supporting client inquiries via electronic means and phone communication, while working independently and as part of a team.

The ideal candidate will possess a high school diploma, over a year of client service experience, and proficiency in MS Office. This position is vital to providing optimal patient care and maintaining high-quality service standards.

Qualifications

• 1+ year experience in a client services role required; administrative or medical role preferred.
• Ability to work harmoniously as a member of the team.
• Strict attention to detail and organized.

Responsibilities

• Ensure client requests are fulfilled accurately and efficiently.
• Coordinate with Distribution to send slides to outside institutions.
• Maintain quality service by adhering to call monitoring standards.

Skills

Strong phone etiquette

Team collaboration

Clear written communication

Attention to detail

Proficient in MS Office

Education

High School diploma or equivalent

Tools

CRM

LIS

Job description

Fulgent Therapeutics LLC is seeking a Client Success Representative to ensure client requests are handled accurately and promptly. The role involves supporting client inquiries via electronic means and phone communication, while working independently and as part of a team.

The ideal candidate will possess a high school diploma, over a year of client service experience, and proficiency in MS Office. This position is vital to providing optimal patient care and maintaining high-quality service standards.