Client Experience Specialist - Fashion & Community

KnitWell Group; Columbia (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Merchandise discount 50%–70%

Referral incentives

Travel/shopping/concert discounts

Growth opportunities

Incentive opportunities

Job summary

Talbots in Columbia, MD is hiring a Regular/Part time Retail Associate to deliver exceptional customer experiences and support sales through clienteling and outreach. You’ll use POS/handheld devices to assist shoppers and share current fashion trends, helping customers build complete wardrobes.

Applicants should be available 20–29 hours per week, including evenings, weekends and holidays. Talbots offers merchandise discounts and a comprehensive benefits program for eligible staff.

Qualifications

• Experience in customer-facing retail preferred.
• Strong written and verbal communication skills.
• Ability to navigate POS and handheld devices.

Responsibilities

• Create hospitality-driven customer experiences and build lasting relationships.
• Support service initiatives including Concierge.
• Meet sales and service metrics (Clientelling/Outreach/appointments).
• Plan tasks to meet customer and business needs.
• Identify customer needs and explain products with curiosity.
• Share product trends to inspire outfits.
• Participate in store events to promote the Talbots brand.
• Represent the brand professionally.

Skills

Customer service

Communication skills

POS / handheld tech

Team player

Tools

POS system

iPad/handheld

Job description

Talbots in Columbia, MD is hiring a Regular/Part time Retail Associate to deliver exceptional customer experiences and support sales through clienteling and outreach. You’ll use POS/handheld devices to assist shoppers and share current fashion trends, helping customers build complete wardrobes.

Applicants should be available 20–29 hours per week, including evenings, weekends and holidays. Talbots offers merchandise discounts and a comprehensive benefits program for eligible staff.