Client Experience Specialist – EAP and Care Coordination

Ali Aydi; Harrisburg (Dauphin County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

And More!

Job summary

Pyramid Healthcare is seeking a Client Experience Specialist to be a trusted contact for employees, families, providers, and community partners using our Employee Assistance Program (EAP). You will connect individuals with resources and deliver compassionate, professional service in a fast-paced setting.

The role emphasizes problem-solving, client advocacy, and coordination with providers, while maintaining accurate records and ensuring compliance with policies.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound calls and online service requests.
• Provide exceptional customer support to EAP clients and providers.
• Build professional relationships with clients and vendors.
• Identify client needs and connect to appropriate resources.
• Provide timely follow-up and resolve client concerns.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Associate/Bachelor preferred

Tools

CRM systems

Databases

Job description

Pyramid Healthcare is seeking a Client Experience Specialist to be a trusted contact for employees, families, providers, and community partners using our Employee Assistance Program (EAP). You will connect individuals with resources and deliver compassionate, professional service in a fast-paced setting.

The role emphasizes problem-solving, client advocacy, and coordination with providers, while maintaining accurate records and ensuring compliance with policies.