Client Experience Specialist — CRM & Scheduling

Northwestern Mutual - Clayton; Cape Girardeau (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Vision, & Dental Insurance

Short and Long-term Disability

Personal and professional development opportunities

Job summary

Northwestern Mutual - Clayton is seeking a Client Experience Coordinator in Cape Girardeau, MO. This role is vital for maintaining effective client relationships and ensuring organized processes.

The ideal candidate will have a passion for service, possess strong interpersonal skills, and have at least 1 year of experience in customer service. You will assist clients, manage system information, and help the team projects.

Benefits include health, vision, dental insurance, PTO, and professional development opportunities.

Qualifications

• 1+ year experience in customer service and professional office settings required.
• Bachelor’s degree strongly preferred; 5+ years experience in similar role without a degree.
• Strong interpersonal skills and written and oral communication skills.

Responsibilities

• Greet clients and direct them appropriately.
• Identify marketing opportunities through managing reports.
• Manage Client Relationship Manager system.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Northwestern Mutual - Clayton is seeking a Client Experience Coordinator in Cape Girardeau, MO. This role is vital for maintaining effective client relationships and ensuring organized processes.

The ideal candidate will have a passion for service, possess strong interpersonal skills, and have at least 1 year of experience in customer service. You will assist clients, manage system information, and help the team projects.

Benefits include health, vision, dental insurance, PTO, and professional development opportunities.