Client Experience Specialist

Intertek USA; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Intertek USA is seeking a Client Experience Specialist to support the Account Management team in renewals, CRM migrations and day-to-day client communications. The role blends human and AI-assisted approaches to help drive renewals and ensure responsive client service.

Travel up to 15% may be required. You will work in a fast-paced remote environment, leveraging CRM tools and AI productivity software to draft summaries, manage data, and prepare renewal materials.

Qualifications

• Bachelor’s degree or equivalent with 2–4 years in account management or client success.
• Experience using CRM platforms and AI productivity tools to support communication.
• Strong organizational, time management and problem‑solving abilities in a fast-paced remote environment.

Responsibilities

• Manage contract renewals by tracking upcoming expiration dates, preparing renewal documentation, and identifying at‑risk accounts and growth opportunities.
• Support CRM migration efforts through data cleanup, record migration, QA testing, and maintaining accurate client and pipeline data.
• Leverage AI tools to draft renewal summaries, contract recaps, follow-up communications, and routine client responses.
• Provide day-to-day client support by resolving inquiries directly, routing issues to internal teams, and managing support queues.
• Prepare client-facing materials, including renewal proposals, account summaries, check-in agendas, and other documents.
• Use AI and productivity tools to summarize meetings and identify automation opportunities to improve processes.

Skills

CRM platforms

AI productivity tools

Education

Bachelor's degree

Job description

Client Experience Specialist – Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking aClient Experience Specialistto join our People Assurance team. This is a fantastic opportunity to grow a versatile career in SaaS.

Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce.Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

TheClient Experience Specialistis responsible for supporting the Account Management team as it scales, across renewals support, CRM migration work and day-to-day client communication. The Client Experience Specialist blends human and AI-assisted approaches to help drive renewals, lays a key role in Wisetail's ongoing CRM migration and serves as a responsive point of contact for routine client needs. This is a hands-on generalist position suited to someone early in an account management or client success career who wants broad exposure and a direct hand in shaping how the team operates and scales. This position may travel up to 15% of the time.

Shift/Schedule: 8:00 AM to 5:00 PM Local Time

Salary & Benefits Information

The base wage or salary range for this position is $60,000 - $70,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Manage contract renewals by tracking upcoming expiration dates, preparing renewal documentation, and identifying at‑risk accounts and growth opportunities for the Account Management team.

• Support CRM migration efforts through data cleanup, record migration, QA testing, and maintaining accurate client and pipeline data throughout the transition.

• Leverage AI tools to draft renewal summaries, contract recaps, follow-up communications, and routine client responses, ensuring all content is reviewed and personalized before delivery.

• Provide day-to-day client support by resolving inquiries directly when possible, routing issues to appropriate internal teams, and assisting with support queue management.

• Prepare client-facing materials, including renewal proposals, account summaries, check-in agendas, and other account management documentation.

• Use AI and productivity tools to summarize meetings, client calls, and internal updates while identifying opportunities to improve processes through automation and AI-driven efficiencies.

• Contribute to client retention, renewal, and satisfaction goals through proactive support, attention to detail, continuous learning, and execution of other assigned responsibilities.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Bachelor’s degree (or equivalent combination of education and experience) with 2 to 4 years of experience in account management, client success, sales operations, or a similar client-facing role, preferably within a SaaS or technology environment.
• Experience using CRM platforms and AI productivity tools (e.g., ChatGPT, Claude, Copilot) to support communication, organization, and workflow efficiency, with a willingness to continue developing these skills.
• Strong organizational, time management, and problem‑solving abilities, with the capacity to manage multiple priorities, adapt to changing deadlines, and work independently in a fast‑paced remote environment.
• Excellent customer service, communication, and technical skills; ability to travel up to 15% as needed; and authorization to legally work in the United States for this remote position.
  

Preferred Requirements & Qualifications:

• Background in SaaS or technology-driven environments.
• Exposure to CRM migration projects or data cleanup work.
• Hands‑on experience using AI tools to support client communication, data organization, or content drafting in a professional setting.
• Ability to work cross‑functionally with a variety of teams.
  

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug‑free workplace. As a condition of employment, certain positions may be required to pass a pre‑employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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