Client Experience Specialist

BlackRock, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Discretionary bonus

Retirement benefits

Leave benefits

Job summary

BlackRock, Inc. in Atlanta, GA is seeking a Client Service Officer to support senior CEM members and manage client relationships. You will develop solutions to service challenges, oversee delivery of invoices and reports, and collaborate with internal teams on RFPs and client communications.

Ideal candidates have 5+ years in financial services, strong MS Office skills, and a collaborative mindset. This role offers a 4+ day in-office hybrid schedule and a discretionary bonus alongside retirement

Qualifications

• At least 5 years of experience in financial services.
• BA/BS or equivalent.
• Strong Microsoft Office skills and ability to multitask.
• Ability to work independently and meet deadlines.
• Interest in financial services/investment industry and willingness to learn.
• Able to work in a collaborative team and handle additional responsibilities.
• Ability to evaluate processes and implement operational improvements.

Responsibilities

• Build relationships, foster connectivity and manage client expectations.
• Develop solutions to service challenges and ensure clear client communication.
• Drive the client experience agenda with transparency and execution.
• Participate in regulatory, platform, and client-related projects.
• Own client service experiences and assess implementation impacts.
• Ensure timely delivery of invoices, reporting, price files, and data.
• Address new operational requests and summarize completion for partners.
• Identify, remediate, and perform root cause analysis of Operating Events.

Skills

Relationship management

Microsoft Office

Communication skills

Self-starter

Financial services knowledge

Education

BA/BS or equivalent

Tools

Microsoft Office

Job description

BlackRock, Inc. in Atlanta, GA is seeking a Client Service Officer to support senior CEM members and manage client relationships. You will develop solutions to service challenges, oversee delivery of invoices and reports, and collaborate with internal teams on RFPs and client communications.

Ideal candidates have 5+ years in financial services, strong MS Office skills, and a collaborative mindset. This role offers a 4+ day in-office hybrid schedule and a discretionary bonus alongside retirement