Client Experience & Solutions Banker

Bank of America; Euclid (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Bank of America in the United States seeks a client service professional to engage lobby clients, educate them on transactions, and assist with self-service resources such as mobile, online banking, or ATM. You will process cash transactions accurately while building deep knowledge of client financial needs and connecting them to solutions.

The role requires strong communication, time management, and the ability to work weekends or extended hours at various centers.

Qualifications

• Required: enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Strong communication and adaptability to new information and platforms.
• Ability to educate clients on self-service banking (ATM/online/mobile).
• Ability to follow processes, comply with laws, and manage time.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in clients' and bank's interest and comply with laws.
• Grows knowledge by working with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree

Job description

Bank of America in the United States seeks a client service professional to engage lobby clients, educate them on transactions, and assist with self-service resources such as mobile, online banking, or ATM. You will process cash transactions accurately while building deep knowledge of client financial needs and connecting them to solutions.

The role requires strong communication, time management, and the ability to work weekends or extended hours at various centers.