Client Experience & Scheduling Specialist

NorthKey Community Care; Covington (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Salary

Bonus

PTO

Insurance

HSA match

401(k)

Professional development

Student loan forgiveness

Job summary

NorthKey Community Care is seeking a full-time Customer Support Representative to provide administrative support functions in a friendly, positive, and professional manner at its behavioral and mental health outpatient office in Covington, KY. This staff person will interact with clients to schedule appointments, follow the check-in procedures, and collect payment at the time of service.

This will be in person, Monday through Friday, from 8:30 am to 5 pm.

Qualifications

• High school diploma or GED required. An associate’s degree or above is preferred.
• Experience in customer support, receptionist, and/or administrative duties preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Possess strong communication and active listening skills.
• Ability to adapt and respond to different types of individual needs.

Responsibilities

• Support NorthKey Community Care staff and clients in a polite, courteous, and professional manner.
• Maintain polite phone techniques and person-to-person contact.
• Maintain a patient and empathetic attitude at all times.
• Identify needs to achieve staff and client satisfaction.
• Adhere to confidentiality in all matters about client information.
• Provide assistance and backup coverage at other office locations as needed.
• Schedule outpatient appointments for providers.
• Maintain electronic health records per state regulations.
• Follow client check-in procedures, including the insurance verification process.
• Collect payments at the time of service.
• Maintenance of supply inventory.
• Preparation of monthly reports as required.

Skills

Customer support

Multitasking

Communication skills

Education

High school diploma or GED

Associate's degree preferred

Job description

NorthKey Community Care is seeking a full-time Customer Support Representative to provide administrative support functions in a friendly, positive, and professional manner at its behavioral and mental health outpatient office in Covington, KY. This staff person will interact with clients to schedule appointments, follow the check-in procedures, and collect payment at the time of service.

This will be in person, Monday through Friday, from 8:30 am to 5 pm.