Client Experience Representative

Garden State Veterinary Services; Port Reading (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with employer match

Paid Time Off

Maternity/Paternity leave

Uniforms provided

Pet discount for medical care

Employee Referral Bonus

Talkspace mental health support

Uniforms provided

Job summary

Garden State Veterinary Services is hiring Veterinary Client Services - Front Desk to support our busy hospital. You will greet clients, check them in and out, schedule appointments, take payments, and handle high-volume phone lines in a fast-paced environment.

Strong veterinary experience or client service background is preferred. The role requires empathy, clear communication, and the ability to work collaboratively with clinicians and staff in a high-quality veterinary practice in New Jersey.

Qualifications

• 1+ years experience in a client service role. Veterinary hospital experience is preferred.
• Strong customer background preferred
• Excellent communication skills are expected as you will often act as a liaison between the clients and the clinical staff
• Ability to answer multiple phone lines
• Data entry and attention to detail
• Comfort with taking deposits and discussing financial questions with clients
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community
• Positive outlook and ability to work well in a collaborative environment
• Honesty, integrity, and a desire to learn and have fun!

Responsibilities

• Greet clients entering the hospital and check them in/out
• Book appointments and manage scheduling for multiple specialists
• Take payments and process deposits when needed
• Answer busy phone lines and route inquiries to the appropriate staff
• Enter data accurately and maintain client records
• Act as liaison between clients and clinical staff to ensure clear communication

Skills

Client service experience

Veterinary hospital experience

Customer service background

Excellent communication

Job description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Garden State Veterinary Services is excited to announce we are hiring Veterinary Client Services - Front Desk to support our busy hospital. If you enjoy being a part of a team of compassionate, dedicated staff members committed to helping animals, then we want to hear from you!

Veterinary experience and/or Top Tier customer service REQUIRED!

The Veterinary Client Services - Front Desk

is one of the most important positions in our emergency/specialty practice as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of GSVS and will be responsible for checking clients in and out of the hospital, booking appointments, taking payments, and fielding busy phone lines. This position requires experience in a fast-paced customer facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate.

About GSVS

We are a multispecialty practice with boarded specialists in cardiology, internal medicine, surgery, radiology, and critical care. Our clients and patients also have access to ophthalmology, oncology, radiation oncology, neurology, dermatology, and radioactive iodine treatment via our affiliated practice in Eatontown, NJ.

Why GSVS

We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us for, is to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun, and friendly team! We are proud of our company culture and positive staff engagement within a fast paced, learning environment; and our associate employment longevity is proof of our commitment to take care of one another, and provide the highest standard of care to the patients we serve.

About you

• 1+ years experience in a client service role. Veterinary hospital experience is preferred.
• Strong customer background preferred
• Excellent communication skills are expected as you will often act as a liaison between the clients and the clinical staff
• Ability to answer multiple phone lines
• Data entry and attention to detail
• Comfort with taking deposits and discussing financial questions with clients
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community
• Positive outlook and ability to work well in a collaborative environment
• Honesty, integrity, and a desire to learn and have fun!

Schedule

Some holidays are required - our furry friends don’t take days off!

• Friday/Saturday 7:30am - 4pm, Sunday 11am to 7:30pm
• Sunday - Thursday, 4pm - 12:30am
• Tuesday - Saturday, 4pm - 12:30am

GSVS is proud to offer the following benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan - 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discount for medical care

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095.

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.