Client Experience & Projects Lead

Pyramid Builders; Annapolis (MD); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability & Life Insurance

Paid holidays

Paid time off

401(k) plan

Profit sharing

Job summary

Pyramid Builders is seeking a Client Lead to support clients through the Beyond the Build program, coordinating with field staff and subcontractors to exceed expectations. The role focuses on client experience, ethics, and promoting the company image in every interaction.

Responsibilities include scheduling maintenance, understanding client needs, managing projects, and presenting detailed proposals with accurate pricing and timelines. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree or equivalent years of experience in a similar role.
• Experience coordinating client projects and working with field staff.
• Strong written and verbal communication with internal and external stakeholders.

Responsibilities

• Develop and facilitate routine maintenance and inspection schedules for clients’ homes.
• Coordinate with clients to understand needs and work with internal/external partners.
• Manage special projects within a client’s property, including renovations.
• Build rapport with clients through an elevated experience and trusted service.
• Review service scope to order materials, invoice clients, and schedule teams.
• Maintain accurate records of work completed in client homes.
• Coordinate ongoing communication with all stakeholders and progress meetings.
• Maintain digital and paper archives of property files and correspondence.
• Create and present comprehensive proposals with pricing, scope, and schedule.

Skills

Client coordination

Communication skills

Organization

Problem solving

Microsoft Office

Team player

Education

Bachelor’s Degree or equivalent

Job description

Pyramid Builders is seeking a Client Lead to support clients through the Beyond the Build program, coordinating with field staff and subcontractors to exceed expectations. The role focuses on client experience, ethics, and promoting the company image in every interaction.

Responsibilities include scheduling maintenance, understanding client needs, managing projects, and presenting detailed proposals with accurate pricing and timelines. Strong communication and organizational skills are essential.