Client Experience & Operations Specialist (PT to FT)

Ironhorse PT and Pilates; San Francisco (CA); On-site; USD 36,000 - 48,000; Part time

Job summary

Ironhorse Physical Therapy & Pilates in San Ramon, CA seeks a Client Experience & Operations Coordinator. This role goes beyond a traditional front desk, focusing on delivering a personalized client experience while ensuring efficient clinic operations.

You will proactively improve processes, follow up with clients, and support the clinical team to maintain high standards of care and service.

Qualifications

• High level of organization and attention to detail.
• Strong communication and customer-service abilities.
• Ability to take initiative and self-manage.
• Comfort with juggling multiple tasks and responsibilities.

Responsibilities

• Create a welcoming, professional client experience.
• Manage front-desk operations, scheduling, calls, and client communication.
• Follow up with prospective and existing clients to convert inquiries to appointments.
• Ensure clients are scheduled and followed up throughout their experience.
• Identify gaps in daily operations and take initiative to resolve them.
• Maintain organized clinic systems and processes, following established procedures.

Skills

Organizational skills

Communication

Customer service

Initiative

Multitasking

Reliability

Job description

Ironhorse Physical Therapy & Pilates in San Ramon, CA seeks a Client Experience & Operations Coordinator. This role goes beyond a traditional front desk, focusing on delivering a personalized client experience while ensuring efficient clinic operations.

You will proactively improve processes, follow up with clients, and support the clinical team to maintain high standards of care and service.