Client Experience & Operations Specialist

Northwest Financial Corp; Le Mars (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Financial Corp is seeking a capable team member to support client interactions across locations. The role involves preparing for meetings, handling administrative tasks, and delivering exceptional service through clear written and verbal communication.

The position emphasizes compliance, participation in audits, and community engagement, with travel to branch areas as business needs dictate. A high school diploma or GED with 1–3 years experience is required.

Qualifications

• High school diploma or GED required with 1–3 years of prior experience.
• Ability to read, analyze and interpret general business materials.
• Strong written and verbal communication skills.

Responsibilities

• Prepares for client meetings and supports daily administrative duties.
• Delivers an exceptional client experience through clear communication.
• Maintains compliance with applicable laws and internal programs.
• Acts as a community-facing representative and supports audits and reviews.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Education

High school diploma or GED

Experience: 1-3 years

Job description

Northwest Financial Corp is seeking a capable team member to support client interactions across locations. The role involves preparing for meetings, handling administrative tasks, and delivering exceptional service through clear written and verbal communication.

The position emphasizes compliance, participation in audits, and community engagement, with travel to branch areas as business needs dictate. A high school diploma or GED with 1–3 years experience is required.