Client Experience & Office Operations Champion

Harford Tax Service; Colorado; On-site; USD 42,000 - 60,000; Full time

Job summary

Harford Tax Service is seeking a highly organized Client Success & Office Operations Coordinator to act as the operational hub of the office. You will provide exceptional customer service while guiding each tax engagement from intake through completion, scheduling, billing, and file management.

The ideal candidate is proactive, tech-savvy, and adept at building client relationships. As the central point of contact, you will coordinate workflow between clients and tax preparers, track

Qualifications

• Excellent organizational and multitasking skills.
• Outstanding customer service and communication skills.
• Strong computer proficiency including Microsoft Office.
• Ability to quickly learn new software platforms.
• Professional, dependable, and detail-oriented.
• QuickBooks experience preferred.
• Experience in a CPA, tax, bookkeeping, or professional services office preferred.

Responsibilities

• Serve as the first point of contact for clients in person, by phone, and via email.
• Schedule appointments and manage the office calendar.
• Guide clients through the tax preparation process and provide regular status updates.
• Track every client engagement from intake through completion.
• Coordinate workflow between clients and tax preparers to ensure timely completion.
• Collect missing documentation and maintain organized electronic and physical files.
• Assist with billing, payment collection, and general office administration.
• Support bookkeeping and administrative functions; QuickBooks experience is preferred.
• Maintain confidentiality of client financial information.
• Continuously improve office processes and client experience.

Skills

Organizational skills

Customer service

Communication skills

Microsoft Office

Learning new software

Detail-oriented

Tools

QuickBooks

Microsoft Office

Job description

Harford Tax Service is seeking a highly organized Client Success & Office Operations Coordinator to act as the operational hub of the office. You will provide exceptional customer service while guiding each tax engagement from intake through completion, scheduling, billing, and file management.

The ideal candidate is proactive, tech-savvy, and adept at building client relationships. As the central point of contact, you will coordinate workflow between clients and tax preparers, track