Client Experience & Office Concierge

Jackson Walker LLP; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Jackson Walker LLP is seeking an Office Concierge in San Antonio, TX to be the front-line ambassador for clients and visitors. You will coordinate reception, events, and administrative support across departments, ensuring a welcoming, professional, and discreet environment.

The role emphasizes exceptional customer service, strong communication, and the ability to manage multiple priorities with attention to detail in a fast-paced law firm setting.

Qualifications

• Minimum 1 year in reception or customer service.
• Experience in law or professional services preferred.
• Excellent verbal and written communication.
• Ability to handle confidential information.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office.

Responsibilities

• Greet clients and manage front desk interactions.
• Coordinate building access, parking validation, and arrivals.
• Answer calls and route to appropriate contacts.
• Support event logistics and catering arrangements.
• Prepare correspondence, presentations, and reports.
• Maintain lobby and conference room readiness.

Skills

Customer service

Communication

Discretion

Professionalism

Attention to detail

Education

High school diploma

Associate/Bachelor's degree preferred

Tools

Microsoft Office

Visitor management systems

Scheduling systems

Job description

Jackson Walker LLP is seeking an Office Concierge in San Antonio, TX to be the front-line ambassador for clients and visitors. You will coordinate reception, events, and administrative support across departments, ensuring a welcoming, professional, and discreet environment.

The role emphasizes exceptional customer service, strong communication, and the ability to manage multiple priorities with attention to detail in a fast-paced law firm setting.