Client Experience Manager - Sports

Tixr, Inc.; Santa Monica (CA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Join a dynamic and innovative team as a Client Experience Manager, where your expertise in ticketing operations and client success will shine. This role offers the chance to build strategic partnerships in the fast-paced world of professional sports, ensuring exceptional client experiences. With a focus on operational excellence and leveraging cutting-edge technologies, you will play a pivotal role in enhancing fan engagement and driving impactful outcomes. Enjoy the flexibility of a fully remote position with optional office space in sunny Santa Monica, along with competitive benefits and a culture that values curiosity and collaboration.

Benefits

Paid Health Benefits ($0 Premiums)

Dental, Vision, Life plans

Open Vacation

401k (50% match up to 3%)

Paid Equipment

Education Stipend

Paid Holidays & Birthdays Off

Parental Leave

Team Offsites / Events

Ticket hookups!

Qualifications

• 5+ years in ticketing operations or client success, especially in major league sports.
• Expertise in event builds and financial reporting in sports ticketing systems.

Responsibilities

• Manage key client accounts and lead operational management of events.
• Provide strategic insights and maintain detailed documentation for transparency.

Skills

Client Management

Technical Acumen

Emotional Intelligence

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Postgraduate Degree in Business or Sports Management

Tools

Hubspot

Notion

Slack

Google Workspace

Job description

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About Tixr

At Tixr, we’re passionate about reinventing the event experience — for our clients, their fans, and our own team.

We embrace innovation, encouraging our team members to explore new technologies like ChatGPT, Claude, Gemini, Fathom, and beyond. We believe curiosity drives better client solutions, sharper operations, and stronger partnerships.

If you’re someone who thrives at the intersection of technology, client service, and live events — and you’re excited to grow in a dynamic, forward-thinking environment — we’d love to hear from you.

The Opportunity

At Tixr, client success isn’t just about support — it’s about building strategic partnerships, driving operational excellence, and delivering fan-first innovation.

We’re seeking a Client Experience Manager (CEM) with a rare combination of technical expertise, emotional intelligence, and hands-on ticket operations experience at the major league level.

This role is perfect for someone who understands the fast-paced world of professional sports, values deep client relationships, and thrives on solving complex challenges with precision, creativity, and care.

You’ll work closely with the Director of Accounts and our Technical Solutions Managers (TSMs) to deliver a best-in-class client experience — ensuring every event, every on-sale, and every moment counts.

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. At this time we are only able to hire US Citizens or active US Green Card holders.

Responsibilities

Client Management & Relationship Leadership

• Serve as the primary point of contact for key client accounts, building trusted, long-term relationships.
• Lead the day-to-day operational management of events — from event builds to financial reporting to fan engagement strategies.
• Actively monitor platform adoption, client satisfaction, and operational performance, intervening early to solve challenges.
• Champion client needs internally and collaborate with Technical Solutions, Support, and Finance teams to drive outcomes.

Operational Expertise & Technical Support

• Manage event builds, inventory, financial reporting, and digital marketing configurations with a high degree of technical fluency.
• Serve as a platform expert, advising clients on features, integrations, and best practices to maximize revenue and fan experience.
• Partner closely with TSMs to deliver new feature demos, technical troubleshooting, and strategic account planning.
• Identify opportunities to enhance operational efficiency and drive greater platform adoption across client organizations.

Strategic Collaboration

• Provide strategic insights, risk mitigation plans, and account status updates to the Director of Accounts.
• Communicate client feedback to influence product improvements and innovation.
• Maintain detailed internal documentation (Notion, Hubspot, CRM) for transparency and accountability.

What You Bring

• 5+ years experience managing ticketing operations, client success, or account management with direct experience in major league sports organizations, sports agencies, or ticketing technology platforms (non-negotiable).
• Expertise in event builds, inventory management, financial reporting, and digital marketing integrations within professional sports ticketing systems (non-negotiable).
• High technical acumen and active curiosity around emerging technologies — including platforms like ChatGPT, Claude, Gemini, Fathom, and other AI-powered tools.
• Mastery of Hubspot, Notion, Slack, and Google Workspace tools.
• Exceptional emotional intelligence — you build trust quickly, adapt your communication style, and advocate effectively for clients.
• Clear, persuasive written and verbal communication skills.
• Strong organizational rigor — able to manage complexity without losing sight of strategic goals.
• High ethical standards, accountability, and a commitment to client success.
• Bachelor’s degree required; postgraduate degrees or certifications in business, sports management, or technology preferred.

The Perks

• Salary Range $75,000 - $85,000 + Bonus + Equity
• 100% Remote with Hybrid Optional
• Paid Health Benefits ($0 Premiums)
• Dental, Vision, Life plans
• Open Vacation
• 401k (50% match up to 3%)
• Paid Equipment
• Education Stipend
• Paid Holidays & Birthdays Off
• Parental Leave
• Team Offsites / Events
• Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including WWT Raceway, Riot Fest, Acura Grand Prix of Long Beach, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ G League Affiliate Rip City Remix, among many others.