CLIENT EXPERIENCE MANAGER - REMOTE

FOODWORKS

Fort Worth (TX)

On-site

USD 75,000 - 80,000

Full time

5 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

FoodWorks is seeking a Client Experience Manager to oversee and grow partnerships in the Dallas, TX or Denver, CO market. You will recruit, onboard, and manage local restaurant partners, food trucks, caterers, and other specialty food businesses, serving as the liaison between vendors, site managers, and clients.

The ideal candidate thrives in a fast-paced environment, enjoys networking, and excels at building long-term relationships, coordinating events, and delivering exceptional client

Qualifications

3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or related field.
Proven ability to build and maintain strong professional relationships with clients and business partners.
Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
Strong presentation skills with the ability to analyze and communicate business performance data.
Excellent negotiation, communication, and interpersonal skills.
Ability to manage multiple projects and priorities simultaneously.
Proficiency in Microsoft Office, particularly Excel and Word.
Willingness to travel up to 25%+ including local market visits and occasional domestic travel.

Responsibilities

Own and manage the vendor partnership strategy within the assigned local market.
Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
Coordinate scheduling and programming between restaurant partners and client locations.
Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
Conduct business reviews and present recommendations to clients and leadership teams.
Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
Serve as the primary liaison between clients, vendors, and company leadership.
Perform other duties as assigned.

Skills

Relationship management

Account management

Hospitality

Communication

Presentation skills

Excel

Education

Associate degree preferred

Tools

Microsoft Word

Job description

Foodworks

Salary: $75,000- $80,000
Other forms of compensation: Bonus

FoodWorks is a division of Compass Group, the global leader in foodservice management and support services.

At FoodWorks, we are finding and developing relationships with the best of the culinary talent in the local market. We are a hospitality company that partners with these local restaurants and food startups, providing them with operating space in prime locations all in the name of sharing our passion for culinary excellence.

We’re seeking friendly, engaging individuals who are ambitious, organized, and creative. Do you have a strong background in the foodservice industry and have a keen ability to confidently communicate your knowledge of the market with anyone? If so,

Job Summary

We are seeking a relationship-driven Client Experience Manager to oversee and grow strategic partnerships within the Dallas, TX or Denver, CO market. This role is responsible for identifying, recruiting, onboarding, and managing local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot sauce vendors, and other minority-owned and specialty food businesses.

The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This individual will be responsible for building long-term relationships, expanding local vendor networks, coordinating special events, and driving exceptional client satisfaction.

The ideal candidate thrives in a fast-paced environment, enjoys networking and business development, and has a passion for supporting local businesses while delivering outstanding customer service.

Key Responsibilities

Own and manage the vendor partnership strategy within the assigned local market.
Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
Coordinate scheduling and programming between restaurant partners and client locations.
Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
Conduct business reviews and present recommendations to clients and leadership teams.
Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
Serve as the primary liaison between clients, vendors, and company leadership.
Perform other duties as assigned.

Qualifications

Assoicates degree preferred.
3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field.
Proven ability to build and maintain strong professional relationships with clients and business partners.
Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
Strong presentation skills with the ability to analyze and communicate business performance data.
Excellent negotiation, communication, and interpersonal skills.
Demonstrated ability to manage multiple projects and priorities simultaneously.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Office, particularly Excel and Word.
Ability to work independently in a remote environment while maintaining strong collaboration with internal teams.
Willingness to travel 25% +, including local market visits and occasional domestic travel.

Preferred Background

Hospitality, food service, catering, restaurant operations, retail partnerships, vendor management, community engagement, or event planning experience.
Experience working with local businesses, food entrepreneurs, and diverse supplier networks.
Passion for supporting local communities and building mutually beneficial business partnerships.

FoodWorks is a division of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At FoodWorks Are Offered Many Fantastic Benefits.