SR ACCOUNT MANAGER - HYBRID - CHARLOTTE, NC

Foodbuy USA; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Foodbuy is seeking a capable Account Manager to drive day-to-day communications, program penetration, customer satisfaction, and revenue growth within assigned accounts. You will support vendor setup for new openings, manage BuySmart issues, and act as a field support contact for purchasing questions.

With 5+ years in account management or customer success, you will coordinate with internal teams and external vendors, travel up to 30%, and help sustain strong relationships across functions.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 5+ years' experience in account management or customer success
• Effective written & verbal communication skills
• Project Management skills / experience
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% Travel Annually

Responsibilities

• Vendor setup and new-opening support, including processing requests in MyAdmin and coordinating with vendors.
• Manage BuySmart issues and coordinate resolution with Category and Distribution Teams.
• Serve as field support contact for purchasing questions and route specialized requests as needed.
• Coordinate regular meetings with distribution partners and act as Emergency Response liaison.

Skills

Communication skills

Project Management

Microsoft Excel

Travel willingness

Education

Bachelor’s degree or equivalent

Tools

Microsoft PowerPivot

Microsoft Word

Microsoft PowerPoint

Job description

Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary of the world's largest contract foodservice company (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.

Why Foodbuy?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.

Job Summary

This is a customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small to mid-size.

VENDOR SETUP & NEW-OPENING SUPPORT

• Process all vendor-setup requests in MyAdmin. Issue formal setup requests to vendors, and conduct follow-ups with vendors as needed to ensure new accounts are established and accessible in MyOrders (if applicable).
• For large openings, participate in Compass Strategic Project Calls as needed to identify vendors that are critical for opening, and ensure teams submit MyAdmin requests appropriately.

BUYSMART & PURCHASING ESCALATION

• Manage BuySmart issues that remain unresolved after the standard case process, including recurring issues affecting multiple units. Escalate issues to Category and Distribution Teams and coordinate resolution with vendors.
• Support manual escalation paths where BuySmart access is unavailable (Krafted and Google Bay Area).

FIELD SUPPORT & KNOWLEDGE ROUTING

• Serve as the field support point-of-contact for purchasing questions. Establish and share resources as inquiries warrant, and route specialized requests to the correct internal functional owner.

OPERATIONAL COORDINATION & EMERGENCY RESPONSE

• Coordinate/manage a regular meeting cadence with key distribution partners to stay close on issue resolution, new openings, special projects, or forecasts needed.
• Own the emergency-response champion role for Account Management. Serve as a liaison to Foodbuy Communications as Emergency Response communications are triggered.

Requirements

• Bachelor’s degree or equivalent work experience required.
• 5+ years' experience in account management or customer success
• Effective written & verbal communication skills
• Project Management skills / experience
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% Travel Annually

Associates At Foodbuy Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Foodbuy maintains a drug-free workplace.