CLIENT EXPERIENCE MANAGER - REMOTE

FOODWORKS; Aurora (CO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

FoodWorks seeks a relationship-driven Client Experience Manager to grow partnerships within the Dallas, TX or Denver, CO market. You’ll recruit and onboard local vendors—restaurants, food trucks, bakers, and specialty food businesses—and serve as the main liaison among partners, site managers, and clients.

You will build long-term vendor networks, coordinate events, and ensure exceptional client satisfaction in a fast-paced hospitality environment while supporting local communities.

Qualifications

• 3-5 years of experience in client management, hospitality, food service, or related fields.
• Proven ability to build and maintain strong client and partner relationships.
• Experience recruiting, managing, or supporting vendor partnerships is preferred.
• Strong communication and presentation skills with data analysis ability.

Responsibilities

• Own and manage the vendor partnership strategy in the local market.
• Identify, recruit, and onboard new restaurant, food truck, and specialty partners.
• Develop relationships with minority-owned and emerging businesses to diversify offerings.
• Oversee onboarding, contracts, insurance, and partner setup.
• Coordinate scheduling and programming between partners and client locations.
• Plan events, pop-ups, activations, and promotions with vendors.
• Maintain relationships with site managers and operations teams for smooth integration.
• Provide high-level customer service to clients, vendors, and stakeholders.
• Evaluate accounts and identify opportunities to enhance offerings.
• Maintain records and data related to partners and events.
• Analyze market trends and vendor performance for improvements.
• Conduct business reviews and present recommendations to leadership.
• Troubleshoot issues and coordinate resources for timely resolution.
• Serve as liaison between clients, vendors, and leadership.

Skills

Relationship building

Communication

Negotiation

Presentation skills

Multi-project management

Education

Associate degree

Tools

Microsoft Office

Excel

Word

Job description

Foodworks

• Salary: $75,000- $80,000
• Other forms of compensation: Bonus

FoodWorks is a division of Compass Group, the global leader in foodservice management and support services.

At FoodWorks, we are finding and developing relationships with the best of the culinary talent in the local market. We are a hospitality company that partners with these local restaurants and food startups, providing them with operating space in prime locations all in the name of sharing our passion for culinary excellence.

We’re seeking friendly, engaging individuals who are ambitious, organized, and creative. Do you have a strong background in the foodservice industry and have a keen ability to confidently communicate your knowledge of the market with anyone?

If so, come launch your new career with FoodWorks!

Job Summary

We are seeking a relationship-driven Client Experience Manager to oversee and grow strategic partnerships within the Dallas, TX or Denver, CO market. This role is responsible for identifying, recruiting, onboarding, and managing local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot sauce vendors, and other minority-owned and specialty food businesses.

The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This individual will be responsible for building long-term relationships, expanding local vendor networks, coordinating special events, and driving exceptional client satisfaction.

The ideal candidate thrives in a fast-paced environment, enjoys networking and business development, and has a passion for supporting local businesses while delivering outstanding customer service.

Key Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
• Coordinate scheduling and programming between restaurant partners and client locations.
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
• Conduct business reviews and present recommendations to clients and leadership teams.
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
• Serve as the primary liaison between clients, vendors, and company leadership.
• Perform other duties as assigned.

Qualifications

• Assoicates degree preferred.
• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field.
• Proven ability to build and maintain strong professional relationships with clients and business partners.
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams.
• Willingness to travel 25% +, including local market visits and occasional domestic travel.

Preferred Background

• Hospitality, food service, catering, restaurant operations, retail partnerships, vendor management, community engagement, or event planning experience.
• Experience working with local businesses, food entrepreneurs, and diverse supplier networks.
• Passion for supporting local communities and building mutually beneficial business partnerships.

FoodWorks is a division of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Associates At FoodWorks Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Foodworks maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, paid time off benefits information.

Req ID: 1542770