Client Experience Manager

Wealth Without Wallstreet; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Wealth Without Wall Street in the United States is seeking a Client Account Manager who will own a book of existing clients and past prospects, calling to serve and grow the relationship.

You’ll re-engage clients, run policy reviews, explain loans and PUAs, and coordinate with our ops team so every client feels looked after.

This role rewards servant leadership, phone-driven outreach, and persistent follow-up—licensing within 60 days is encouraged if not current.

Qualifications

• 2+ years in sales, account management, or client relationships.
• Track record of hitting targets while keeping clients satisfied.
• Comfortable on phone and video calls all day.
• Active life insurance license, or willingness to get licensed within 60 days.
• Understanding of whole life insurance or Infinite Banking is a big plus.

Responsibilities

• Call existing clients and past prospects to serve and grow relationships.
• Re-engage clients who haven’t heard from us in a while.
• Run policy reviews and discuss policy loans and PUAs.
• Ask for the next steps and referrals to generate new opportunities.
• Log calls and next steps in HubSpot and track weekly numbers.

Skills

Phone prospecting

Relationship building

Active listening

Follow-up discipline

Sales target achievement

Tools

HubSpot CRM

Job description

WANTED: A Salesperson With a Servant's Heart Who Picks Up the Phone Before Anyone Tells Them To

Client Account Manager, Wealth Without Wall Street

Most salespeople fall into one of two camps.

The first camp can close, but clients feel like a number the minute the ink dries.

The second camp is lovely to talk to, but they won't ask for the business, and they let the phone sit there like it bites.

We don't want either one. We want the rare person in the middle: someone who serves first, sells because they care, and dials without a second thought.

Here's why. Over the years, thousands of business owners, investors and families have trusted Wealth Without Wall Street to help them build wealth outside the stock market. We do it with Infinite Banking (whole life insurance built for cash flow) and passive income education.

Our strategists are very good at designing and placing policies. But once a policy is in force, too many of those clients go a long time without hearing from us. That's money left on the table. Worse, it's people left on their own.

That's where you come in.

The job, in plain English:

You’ll own a book of existing clients and past prospects. Your job is to call them, serve them, and grow the relationship into new business.

You’ll:

• Pick up the phone. A lot. Your day revolves around real conversations, not emails you hope get answered
• Re-engage clients who haven't heard from us in a while, and past prospects who didn't finish the process
• Run policy reviews, answer questions about policy loans and PUAs, and quarterback service so every client feels looked after. Our ops team handles the paperwork
• Uncover opportunities (new capital, a business sale, a growing family) and ask for the next step. Then book the client with one of our IBC strategists
• Ask every happy client for referrals, and follow up until they turn into conversations
• Introduce clients to our Passive Income Lab when it fits
• Spot clients drifting away and get on the phone before they leave
• Log every call and next step in HubSpot, and own your weekly numbers: contacts, opportunities, referrals, cases

Who should NOT apply:

Don't apply if you'd rather send a text than make a call. Skip this if asking for a referral makes you squirm. And if you see clients as commissions with names attached, this isn't your seat. Our clients can tell, and so can we.

Who you are:

• A servant first. You genuinely want your clients to win, and it shows in how you listen
• Phone-fearless. You'd rather have 50 real conversations than send 500 emails
• Not afraid to ask. You ask for the meeting, the next step and the referral, because you believe in what you're offering
• Relentless on follow-up. Nobody has to remind you, and nothing falls through the cracks
• Motivated by results. You like knowing your numbers and you like beating them

What you bring:

• 2+ years in sales, account management or client relationships, ideally in insurance, financial services or wealth management
• A track record of hitting targets while keeping clients happy (bring examples)
• Comfortable on phone and video calls all day
• CRM discipline (HubSpot a plus)
• Active life insurance license, or willingness to get licensed within 60 days
• Understanding of whole life insurance or Infinite Banking is a big plus. If you don't have it, we'll teach you