Client Experience Manager

Madison Logic; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Employee recognition programs

Professional development & learning

Values-driven culture

Global exposure

Team offsites

Wellness & WFH perks

Job summary

Madison Logic is seeking a Client Experience Manager to oversee the client relationship from onboarding through renewal and expansion opportunities. This role collaborates with sales and operations to support each account and drive program success, serving as the primary contact for clients post-sale in ML solutions and ABM.

You will document goals, create success plans, and provide data-driven guidance to help clients meet business goals while expanding ML product adoption across campaigns.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Digital Advertising, or related disciplines.
• Proven understanding of digital marketing or Account-Based Marketing.
• Strong track‑record in client-facing roles, supporting external customers in a highly professional manner.
• Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance.
• Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems.

Responsibilities

• Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
• Create and maintain success plans to track progress against client goals
• Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
• Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices
• Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
• Manage process delivery support from ML, including the engagement of other teams and resources as necessary
• Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
• Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization
• In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
• Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Skills

Customer Success

Account Management

Digital Advertising

ABM

CRM tools

Marketing Automation

Analytical thinking

Communication (C-level)

Multi-tasking

Tools

CRMs

Marketing Automation Systems

Job description

At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose.

“When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.”

“It’s not magic. It’s not logic. It’s Madison Logic.”

Why You'll Love Working Here

• Access to competitive compensation & benefits that reward your contributions.
• Participation in employee recognition programs to celebrate achievements big and small.
• Exposure to professional development & learning initiatives to help you build your own path.
• Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
• Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network.
• Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person.
• Leverage a lifestyle spending account benefit so you can choose your own wellness and work-from-home perks.

Our Commitment

• Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
• Our support: Meeting you where you are, empowering your growth with clarity, support, and purpose.
• Our promise: Your growth is yours to lead, but never a journey you take alone.

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of accounts and working in close collaboration with sales and operations counterparts to support each account effectively, helping to drive them to overall program success in their partnership with Madison Logic (ML). The CXM is an expert in both ML solutions and ABM and serves as the primary point of contact for clients post-sale.

What You'll Do

• Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
• Create and maintain success plans to track progress against client goals
• Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
• Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
• Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
• Manage process delivery support from ML, including the engagement of other teams and resources as necessary
• Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
• Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
• In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
• Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Qualifications

• 5+ years of experience in Customer Success, Account Management, Digital Advertising, or related disciplines
• Proven understanding of digital marketing or Account-Based Marketing
• A successful track‑record in client-facing roles, supporting external customers in a highly professional manner
• Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
• Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems
• Analysis, problem solving, and troubleshooting expertise
• Highly detail-oriented, with strong organizational skills and a commitment to accountability
• Ability to multi-task and perform effectively
• Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Salary Range

• Base Salary: $80,000 – $95,000 per year
• Annual Bonus: $5,000 per year

Work Arrangement

We offer a mix of remote and hybrid working. Remote work arrangements are not available for all positions. Hybrid work is required for employees local to our offices. Where applicable, hybrid WFH days must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.

Pay Transparency/Equity

We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.

Your Next Chapter

If you’re excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren’t just words — they’re how we show up every day — then let’s talk.

Commitment to Diversity & Inclusion

Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure

All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/).