Client Experience Liaison

Grupo Tigre; Janesville (WI); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Grupo Tigre SA in Janesville, WI is seeking a friendly, professional Customer Service Specialist to be the first point of contact for customers by phone, email, and chat. You will guide product details, confirm order statuses, and walk customers through troubleshooting with clear, confident support.

You will capture interactions accurately, collaborate with teammates to resolve complex issues, and share insights with management to improve service.

Competenze

• High school diploma or equivalent required; additional education in customer service is a plus.
• Proven customer service experience in a fast-paced setting is preferred.
• Outstanding verbal and written communication skills; strong problem-solving and a customer-first mindset.

Mansioni

• Respond to customer inquiries via phone, email, and chat with timeliness and professionalism.
• Provide guidance on product information, order status, and troubleshooting steps.
• Record customer interactions and transactions accurately.
• Collaborate with team members to resolve concerns and streamline service processes.
• Offer feedback to management on customer trends and improvement opportunities.
• Stay current on products and company policies to support informed assistance.

Conoscenze

Customer service

Communication

Problem-solving

Customer-first

MS Office

Flexibility

Formazione

High school diploma

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Step into the Role Picture yourself in Janesville, WI as the first voice, first reply, and first solution our customers experience. From the moment the day starts, you're connected - answering phone calls, responding to emails, and jumping into chats with a calm, professional presence. You help people find the right product details, confirm where orders stand, and walk them through troubleshooting - clear, confident, and kind. Every interaction is captured accurately so the next step is easy for everyone. When a complex question comes in, you loop in teammates and collaborate to get it solved. You notice patterns, turn them into insights, and share them with management to help us improve. And because customers count on your expertise, you keep your product knowledge and understanding of company policies fresh and up to date.

What You'll Handle

• Respond to customer inquiries via phone, email, and chat with timeliness and professionalism.
• Provide guidance on product information, order status, and troubleshooting steps.
• Record customer interactions and transactions with accuracy and completeness.
• Partner with team members to resolve concerns and streamline service processes.
• Offer feedback to management on customer trends and improvement opportunities.
• Stay current on products and company policies to support informed assistance.

What You Bring

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven customer service experience, ideally in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Comfort using customer service software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as needed.

If you love helping others and thrive in a dynamic environment, this is where you make a daily difference.