Client Experience Lead - Public Sector (Travel 50-80%)

Mark43; Pittsburgh (Allegheny County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Mentorship from experienced team members

Development opportunities through services like Udemy

Flexible work environment

Job summary

Mark43 is seeking a Customer Experience Manager in Pittsburgh, PA to advocate for clients and ensure their needs are met post-implementation. You will work closely with clients, fostering strong relationships and understanding their workflows while collaborating with internal teams.

The ideal candidate has 5-10 years in account management or customer success, ideally with law enforcement experience, and strong communication skills. This role involves significant travel and is essential for driving product adoption and user satisfaction.

Qualifications

• 5-10 years of experience in account management, customer success, or related fields.
• Previous law enforcement experience is preferred.
• Ability to travel up to 50-80%.

Responsibilities

• Advocate for the client to ensure their needs are being met.
• Participate in pre-implementation activities.
• Perform post-implementation tasks on-site with clients.
• Collaborate with multiple teams to ensure smooth processes.
• Track user feedback to influence product development.

Skills

Account management

Customer success

Project management

Outstanding communication

Problem-solving

Detail-oriented

Multitasking

Remote work

Job description

Mark43 is seeking a Customer Experience Manager in Pittsburgh, PA to advocate for clients and ensure their needs are met post-implementation. You will work closely with clients, fostering strong relationships and understanding their workflows while collaborating with internal teams.

The ideal candidate has 5-10 years in account management or customer success, ideally with law enforcement experience, and strong communication skills. This role involves significant travel and is essential for driving product adoption and user satisfaction.