Client Experience Lead – Live Events & Tech Support

TAIT; Lititz (Lancaster County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and 12 holidays

Employer-paid life insurance

Job summary

TAIT seeks a Support Manager in the United States to deliver courteous, professional client service and scalable support solutions. You will collaborate with multiple departments, coordinate site inspections, parts ordering, and manage client support agreements to exceed expectations.

Ideal candidates have 5+ years in customer support or management, strong communication, and experience with ERP systems such as Epicor and CRM like Salesforce. Occasional travel to client sites may be required.

Qualifications

• Minimum 5+ years in a customer support or management role, preferably in entertainment or live events.
• Experience planning projects with complex logistics and hard deadlines.
• Proficiency in MS Office Suite; strong written and verbal communication.

Responsibilities

• Maintain customer relationships and advocate for the customer and TAIT.
• Provide feedback on product quality and features.
• Adhere to QA and service policies and procedures.
• Manage site teams, negotiate changes, and ensure timely, cost-effective project execution.
• Coordinate with technical integration and project teams to exceed client needs.
• Schedule resources with resource management teams.
• Visit sites and meet clients to maintain and develop relationships.

Skills

Team leadership

Client relationship mgmt

Project planning

Effective communication

ERP systems

Salesforce

Problem-solving

Time management

Education

HS Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Epicor ERP

Salesforce

Job description

TAIT seeks a Support Manager in the United States to deliver courteous, professional client service and scalable support solutions. You will collaborate with multiple departments, coordinate site inspections, parts ordering, and manage client support agreements to exceed expectations.

Ideal candidates have 5+ years in customer support or management, strong communication, and experience with ERP systems such as Epicor and CRM like Salesforce. Occasional travel to client sites may be required.